Customer Experience Team

Join to apply for the Customer Experience Team role at Brush Claims
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We're on the lookout for friendly, dependable, and detail-oriented individuals to join our customer experience team! This entry‑level position is perfect for someone eager to jumpstart a career in the insurance industry. No prior insurance experience? No problem — we’ll teach you what you need to know.

As a Customer Service Representative, you’ll be the point of contact for policyholders. Your mission? Make sure customers feel heard, supported, and well‑informed — whether they're asking questions about their policy, filing a claim, or just trying to understand their coverage.

• Respond to customer inquiries via phone, email, and chat in a professional and positive manner
• Assist policyholders with claim updates, coverage questions, and claims process
• Document all customer interactions accurately in our system
• Collaborate with internal teams to ensure customer issues are resolved efficiently
• Deliver top‑tier service that builds customer loyalty and trust

• High school diploma or equivalent required; some college is a plus
• Excellent communication skills — you know how to listen, empathize, and explain clearly
• Strong attention to detail and problem‑solving skills
• Comfortable using basic computer programs and learning new software
• A team player who’s also self‑motivated and able to work independently
• Prior customer service experience is helpful, but not required
• A willingness to pursue insurance licensing to expand your responsibilities and advance within the role

• Comprehensive on‑the‑job training — we set you up for success
• Supportive team environment that values growth and development
• Opportunity to grow within the company (we love to promote from within)

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries:
Insurance.

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