Relationship Banker ; Georgetown, TX

Overview

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The Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, contributing to the financial wellbeing of customers. The role focuses on creating meaningful personal connections, handling transactions, identifying customer needs, and assisting in resolving end-to-end customer service inquiries. Prior teller, limited banking, or some retail sales experience is considered suitable for candidates seeking growth and upward mobility within Regions.

Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious, adaptable, and capable of educating customers on how they can bank when, where, and how they want. Strong communication and personalized service are essential.

• Provide a consistent optimal customer experience on the cash line, handling deposits, withdrawals, payments, and other teller transactions
• Answer customer inquiries regarding products and services; fulfill basic servicing requests (new/replacement cards, information changes, PIN resets, check reorders, etc.)
• Develop relationships with customers and stay informed about their banking relationships
• Educate customers on standard consumer products and digital solutions (mobile, online, ATM)
• Assist branch and team members with basic tasks to aid in problem resolution
• May conduct outbound calls to educate customers on technology and help meet financial needs
• Refer customers to internal experts when more complex needs are identified
• Follow bank processes, comply with laws and regulations, and assist in managing operational risks
• Contribute to achieving branch targets by identifying customer needs and advising on Regions’ solutions

This position requires tracking time for hours over 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is also eligible for incentive pay.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective in-person, phone, and electronic communication
• Proficient computer usage, typing, and sustained monitor attention
• Ability to walk/stand for extended periods
• Ability to lift up to 20 pounds

• One year of banking, cash-handling, and/or customer service experience

• Adherence to policies, procedures, and guidelines
• Capability to assist customers with digital banking offerings
• Ability to manage multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Full-time

Pay ranges are job-specific and based on market references, with variations by experience, skills, location, and performance. Minimum/median figures provided for the Metropolitan Statistical Area where the position is located.

• Minimum Job Range Target: $41,182.71 USD
• Median Job Range Target: $46,935.00 USD
• Incentive Pay Plans:
  Eligible to participate in a formulaic incentive plan based on performance against defined metrics

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Benefits and plans may be changed or terminated for any class of associate at any time. For more details about Regions’ benefits, please visit the Regions site.

Georgetown, Texas

Equal Opportunity Employer/including Disabled/Veterans. Job applications are accepted electronically through Regions’ career site for a minimum of five business days from posting; postings may remain longer or close earlier at Regions’ discretion.

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