Volkswagen Express Service Advisor

Hewlett Volkswagen in Georgetown, Texas is currently hiring for an Express Service Advisor with a proven track record in customer service.

We are a people-oriented, family owned company that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. Candidates must have good computer skills and excellent verbal and written communication skills are also a must. CDK experience is preferred but not necessary.

Bi-Lingual a Plus.

Essential Duties Promptly meet and greet customers on the service drive in a friendly and professional manner

Represent the dealership in a positive manner; providing exceptional personalized service to our customers

Properly greet and assist all customers calling the dealership regarding service needs

Clearly outline customer needs on the repair order with efficiency/accuracy

Research vehicle service history, inspect the vehicle, and recommends additional needed services

Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle

Provide a complete and accurate written cost estimate for labor and parts

Establish a  promise time  and follow up as needed

Effectively communicate with the technicians working on the customer's vehicle

Monitor the progress of the vehicle throughout the visit; keeping the customer informed of the status of their vehicle

During the service visit and once completed, meet with the customer and thoroughly review the work performed

Obtain necessary payment and signatures from the customer

Conduct all business with sincerity, honesty, and genuine concern for customers

Maintain the highest customer service standards

Qualifications

Exceptional customer service skills

Ability to multi-task and work in a fast-paced environment

Self-motivated and enthusiastic presence in a team environment

Valid driver's license and good driving record

Strong work ethic

Benefits

Competitive Pay Medical, Dental and Vision Benefits, along with several ancillary insurance products
401K Retirement and Savings Plan with employer matching funds

Paid Vacation and Holidays Employee Discounts on all services

Employee Vehicle Purchase Program Employee Assistance Program Training and Career Growth Opportunities
** All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen
** The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.