Customer Service Rep - Tesla and Toyota

Customer Service Representative

Customer Service Representative is responsible for providing the main line of communication with the customer and supports the materials department by assuring customer requirements are shipped as ordered, on time.

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements
• Leads customer driven requirements such as: FMC-DDL, Visteon DDL, DCX's system requirement's, Valeo WEB-EDI, etc.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
• Inputs manual releases as received and reconciles any release or accum issue.
• Maintains premium freight log.
• Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
• Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.
• Notify customers of late, missed or short shipments.
• Cycle counts as needed and specified by Materials Manager on specific raw materials and of finished goods.
• Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.
• Assist, as appropriate, in problem solving activities
• Responsible for following all internal and OSHA required safety procedures
• Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc)
• Maintain high standards of housekeeping in work area
• Support plant activities toward achieving customer awards and Quality registration (ie, QS 9000, Gold Pentastar, etc.)
• Helps the overflow of telephone calls to the operator.
• Interface with customers, contractors and suppliers as appropriate
• On call 24 hours for customer expedites

• High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of EDI systems and related current customer requirements.
• Computer literate.
• Thorough understanding of customer releases.
• Knowledge of MRP system.

Ability to stand, walk, sit, talk or hear. Ability to lift 45 pounds.

The employee is regularly exposed to working in the manufacturing environment and work with moving mechanical parts. The employee must not wear any loose-fitting clothing that may get in the way of the moving machinery. The employee is occasionally exposed to extreme heat and vibration. The noise level in the work environment is usually moderate