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Senior Customer Care Specialist: Escalations

Listing for: BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot)
Full Time position Listed on 2026-11-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 76000 - 105000 USD Yearly USD 76000.00 105000.00 YEAR

Job Description & How to Apply Below

GAF Energy is seeking a Senior Specialist Customer Care to drive elevated customer support strategies, high-tier resolution management, and process optimization across our residential solar platform.

Reporting to the Senior Manager of Customer Operations, this role leads complex escalation resolution, root-cause analysis, and cross-functional solutions with Field Operations, Technical Support, Product Management, and Quality Assurance.

This role, Senior Customer Care Specialist:
Escalations at BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot), could be your next opportunity.

Join BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot) and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior Customer Care Specialist:
Escalations role at BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot), based in Georgetown, TX, United States.

Position Requirements

10+ Years work experience
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