Food and Beverage Front of House Manager

The Club at Berry Creek is looking for an experienced Front of the House Manager to join a dynamic F & B team.

POSITION DESCRIPTION SUMMARY

The Food & Beverage Front of the House Manager “FOH Manager” is ultimately responsible for all food & beverage front of the house service operations on a daily basis. Being the “public face” of these operations with a hands-on approach and an understanding that “on-the-floor” member and staff engagement is critical to success in this position. The FOH Manager consistently provides superb dining and other food and beverage experiences for the Club’s membership and their guests.

This senior level position works closely with, and reports to, the Food and Beverage Director and General Manager. A critical relationship is that with the Sales Director and the Head Chef, ensuring collaborative and harmonious relationships between front and back of house operations.

ESSENTIAL RESPONSIBILITIES

• Manages the front of the house food & beverage operation to include Dining Room, Lounges, Snack Bars, Catering, and Beverage Cart.
• Plans and implements a consistent food service with variety and excellent presentation, establishing the club’s reputation for high quality, food service.
• Hires, disciplines, and discharges dining room and private dining staff. Advises Head Chef and in matters of hiring, firing and discipline.
• Establishes, trains and maintains high standards of service, quality and job performance for staff. Provides a strong emphasis on Member service.
• Resolves complaints in a prompt, courteous way. Seeks constant feedback from Members concerning quality of food and service. Ensures that all staff have a complete dedication to serving the needs and desires of Members.
• Ensures scheduling of various staffs in the most cost effective way to accomplish necessary work. Monitors and controls departmental costs, especially payroll.
• Makes forecasts based upon historical data and monitoring of daily traffic. Is alert for special events that may impact on level of business.
• Benchmarks all areas of the food service operation in detail.
• Ensures quality control of all food served.
• Ensures quality control in the set-up of tables by frequent inspections of dining room and banquet rooms for cleanliness of stations, flatware, glassware, etc.
• Establishes a thorough dedication to cleanliness on the part of staff to ensure the highest levels of cleanliness and sanitation in areas of responsibility.
• Ensures proper sanitation of areas of responsibility.
• Ensures that all pertinent TABC laws are followed.
• Ensures the safe operation of equipment. Reports equipment defects to maintenance for repair.
• Ensures adequate security and controls of liquor inventory. Conducts inventories as necessary.
• Ensures that all policy, including dress standard for department, is followed by staff.
• Establishes and maintains effective communication with departmental staff, other departments and management. Works together with club department heads to develop a team-like approach to operating the club where a major emphasis is placed on problem discovery and solution.
• Serves as Manager on Duty (MOD) during assigned shifts, providing leadership oversight, making operational decisions, addressing member concerns, and ensuring compliance with club policies and service standards.
• Performs other duties as assigned.
• Must demonstrate a positive attitude at all times
• Must provide outstanding customer service to all internal and external customers
• Interpersonal skills, sales/negotiating abilities, attention to detail, planning and organizational ability, experience with Microsoft Word, Excel, leadership and time management skills, self-motivated, driven and professional.

Working Conditions

• Must have open availability to include…