Support Analyst

About the Role

We are seeking a skilled and motivated Support Analyst to assume core responsibility for Tier 1 and 2 technical support involving end-user technology maintenance and deployment. This role provides support with network infrastructure, desktop systems, software, and hardware owned and managed by LSCC. The analyst will collaborate with employees at all levels and vendors, maintain professional relationships, and deliver excellent customer service.

The role may require travel to other LSCC facilities.

• Provide support to incoming requests via Service Desk, telephone, e‑mail, chat, and in‑person to ensure timely and effective resolution of client issues.
• Utilize the IT Service Management system to create, manage, and document requests and resolution processes.
• Build, configure, maintain, and manage systems for all employees using the latest technologies.
• Manage PC inventory and track hardware and software assets.
• Support software on desktop and laptop computers and configure network access, printers, and other office hardware.
• Maintain, develop, and document corporate desktop images.
• Perform manual and automated operating system deployments.
• Provide end‑user support, including remote assistance for branch offices using remote console access technologies.
• Collaborate on projects and facilitate training programs designed to educate users on essential and specialized applications.
• Remain current with the latest IT technologies and trends.
• Research solutions through internal and external knowledge bases as needed.
• Monitor and manage IT systems and infrastructure to ensure optimal availability and performance.
• Collaborate with vendors and suppliers to procure and manage IT hardware and software.
• Perform other duties as assigned.

• Minimum of an Associate’s degree in Computer Science or three (3) years of related technical support or IT experience.
• Proficiency with Windows operating systems and Microsoft Office 365 applications.

• Proficiency with EMR systems.
• Bilingual in English/Spanish.

• Strong problem‑solving skills.
• Excellent organizational skills.
• Attention to detail.
• Team‑player personality.
• Effective time management.

• Competitive salary.
• Medical, Dental, and Vision insurance.
• LSCC paid Life insurance.
• LSCC paid Short‑Term and Long‑Term Disability insurance.
• Paid Time Off.
• 403b Employee Retirement Plan.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Hospitals and Health Care

Austin, Texas Metropolitan Area