IT Specialist

Hanwha Convergence USA is a leading provider of O&M Servies for Solar and Energy Storage Systems, leveraging our industry-leading IT and engineering capabilities. In addition, we are a trusted smart factory solutions provider, supplying top-notch integrated control and monitoring systems. Our company is committed to bringing tomorrow’s dreams to life and creating a smarter world with our customers by adding value to technology.

Note for external recruiting firms: We are not accepting unsolicited resumes at this time. Please do not contact our employees regarding this position.

Position Summary:

Hanwha Convergence USA (HCU) is a wholly owned subsidiary of Hanwha Energy and the sole O&M service provider within Hanwha Group. HCU delivers end-to-end Solar and BESS Operations & Maintenance across more than 70 active utility-scale sites in the U.S., and runs a growing System Integration (SI) business serving semiconductor, energy, and advanced manufacturing customers.

The IT Specialist will serve as HCU’s primary in-house IT resource and own the company’s day-to-day IT operations. The role covers end-user support, device management, Microsoft 365 administration, cybersecurity, and the office network infrastructure. The IT Specialist will support all business units, including System Integration (SI), O&M (the Remote Operations Center (ROC) and field operations), Infrastructure Solutions, and the Corporate Team, to keep systems reliable, secure, and well documented, and employees productive.

Essential Duties and

Key Responsibilities:

• Serve as the primary point of contact for IT requests from office and field employees (in person, phone, email, and Microsoft Teams), and manage all requests through a ticketing system.
• Diagnose and resolve issues with laptops, desktops, peripherals, printers, and business applications.
• Provision, deploy, maintain, and retire laptops, preferably using Windows Autopilot and Intune, and keep an accurate hardware and software inventory.
• Manage employee onboarding and offboarding, including accounts, email, licenses, devices, and system access, and make sure access is revoked promptly upon separation.
• Support office phone and VoIP systems, as well as conference room and meeting equipment.
• Respond to urgent after-hours issues as needed, with priority on issues affecting ROC or customer operations.
• Create and maintain user guides and IT support documentation.

Microsoft 365 & Identity Administration (≈ 20%)

• Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, One Drive, and Intune.
• Manage users, groups, and permissions in Microsoft Entra , including multi-factor authentication (MFA), conditional access, and password policies.
• Manage SharePoint sites and file sharing permissions.
• Manage Microsoft 365 and other software licenses, including Copilot, and keep licensing accurate and cost-effective.
• Automate routine administrative tasks and reporting with Power Shell.
• Manage email security, including spam and phishing protection.

Endpoint & Security Management (≈ 20%)

• Manage endpoint protection and Endpoint Detection and Response (EDR) tools, confirm full device coverage, and investigate and resolve security alerts.
• Manage monthly operating system and third-party application patching, and report on patch compliance.
• Configure, monitor, and test backups for Microsoft 365 and critical systems, and perform data recovery as needed.
• Conduct regular MFA, account, and access reviews, and support vulnerability scans and security assessments.
• Support NIST SP 800-171 and CMMC compliance readiness by working with third-party consultants to implement required security controls and maintain supporting documentation.
• Deliver security awareness training and phishing simulations…