Key Holder

Key Holder/Shift Lead - Uptown Cheapskate (Full-Time/Part-Time)

Our Company & Culture:
Uptown Cheapskate values friendly, helpful customer service above all else. If you have a passion for fashion, great deals, and creating positive shopping experiences, join our team! We are a buy, sell, trade clothing store for young adults offering mall and luxury brands at up to 80% off regular retail prices. We aim to make fashion more sustainable by giving life to gently used clothes that aren’t being worn anymore.

As a Key holder, you are the shift lead, our “manager on duty”. You will be the person other team members look to for questions on any aspect of the store — register, processing, sales floor, pre-sorting and buying clothing. You must be able to handle unforeseen business situations with calm efficiency. You are to be a servant leader, leading by example to maintain a fun, friendly environment while upholding business professionalism.

Responsibilities:

• Provide exceptional customer service that goes above and beyond
  : greet everyone with a smile and enthusiastically assist them with their needs, regardless of role
• Open/close the store as keyholder/manager on duty (open 9am | close 8:30pm)
• Ensure all open/closing tasks are completed properly
• Assist anywhere you are needed to ensure store runs smoothly and opens/closes correctly
• Supervise, coach, train, and motivate staff to maximize performance and customer engagement
• Drive sales and customer traffic through strategic initiatives
• Maintain the store in a fresh, visually appealing, clean, and well-organized manner
• Adhere to company guidelines to manage COGS and minimize loss
• While ensuring the store runs smoothly, know all aspects of the store:
  Sales Associate: process new inventory (tagging, sensoring, hanging), tidy and organized store, manage fitting rooms, operate cash registers, answer phone, make social posts
• Buyer: sort evaluate and purchase clothing items, help vendors check-in, handle potential counterfeit items

Qualifications:

• A genuine passion for providing outstanding and friendly customer service
• Closing availability (weekends/weekdays until 8:30pm) + Flexible schedule (weekends, holidays)
• Must live, eat, and breathe fashion — able to recognize current teen and young adult fashion, brands, and styles
• Strong coaching and management skills, and a go-to resource for creative solutions
• Take initiative — if you see something that needs to be done, you do it
• Team player with excellent communication and interpersonal skills
• Amazing organizational and multitasking abilities; quick learner in a fast-paced environment
• Customer service or cash handling experience is a plus
• Reliable transportation
• 1+ year of experience is a plus
• Availability including some evenings, weekends, and holidays
• Part-time minimum 16 hours weekly | Full-time minimum 40 hours weekly

• Competitive pay
• Generous employee discounts on our stylish merchandise
• Weekly paychecks
• Opportunities for growth and advancement within our company
• Fun and energetic retail environment where your positive attitude is highly valued

If you live, eat, and breathe fashion and are excited to contribute to a positive team environment, apply now!