Mobile Associate, Store-in-Store | Bilingual - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding strategy to help customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to properly on‑board customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures.
  
  Carry kiosk cabinet keys, lock and secure the kiosk and assets, and report any lost keys or assets to the manager.
• Customer obsessed: passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
  
  Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set up, to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting with customers and having fun. Effective at balancing customer experience and performance goals. (Required)
• Team Building:
  Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary by performance and full‑time status. All employees at…