Police Telecommunicator

Located in Georgetown, Texas, Southwestern University is an independent, four-year undergraduate institution that offers a top-ranked integrated arts and sciences curriculum incorporating the humanities, fine arts, social sciences, and natural sciences.

At Southwestern University, we are committed to fostering an environment where every individual feels respected, valued, and empowered. We believe that a thriving community is built on the strength of varying perspectives and experiences, and we strive to create an atmosphere of mutual respect and understanding.

This range is provided by Southwestern University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $17.00/hr

Southwestern University has an immediate opening for a Police Telecommunicator. This position will report to the Communications & Police Records Coordinator. The Police Telecommunicator provides operational and communication support for the Southwestern University Police Department (SUPD). Responsibilities include monitoring fire and burglar alarm systems, overseeing security camera feeds, and answering all incoming departmental calls. This is a full-time, 12-month, non-exempt position eligible for our comprehensive benefits program.

Administrative & Department Support

• Assist the SUPD with customer service for students, staff, faculty, and visitors
• Perform administrative tasks and other duties as assigned to support the Police Department
• Maintain detailed logs of activity related to alarms, cameras, phone calls, and foot traffic at the department

Communication & Emergency Response

• Answer incoming calls to the Police Department and direct them to the appropriate personnel
• Contact Emergency Services (911) during fire, medical, or other critical campus incidents
• Send emergency alerts to the SU community as directed
• Monitor severe weather conditions and notify the Chief of Police for potential emergency notifications

Security Systems Monitoring

• Monitor fire and burglar alarm systems across campus
• Assist with routine testing and documentation of alarm systems
• Generate reports on camera monitoring and coordinate with IT for any technical issues or coverage gaps

Scheduling & Coordination

• Create and maintain the monthly schedule for part-time operators
• Ensure full shift coverage during extreme weather, holidays, and staff absences
• Train part-time operators and ensure they understand department protocols
• Coordinate with departments such as Student Life, Maintenance, and Facilities as needs arise

Additional Duties

• Attend Division/SUPD meetings as required
• Maintain Campus Lost & Found and issue Temporary Parking Permits
• Perform other duties as assigned.

• High School Diploma or GED.
• Highly proficient knowledge of Google/Microsoft applications.
• Possess a basic knowledge of telephone systems (answering, transferring calls).
• Ability to read, understand and follow written & verbal instructions.
• Excellent customer service skills involving verbal, written, and listening skills.
• Flexibility regarding changing priorities.
• Maintain strict confidentiality.
• Ability to work independently and as a member of a team.
• Demonstrate a professional manner with all internal and external University communication.
• Ability to perform professionally under stressful situations.
• Ability to attend work consistently and maintain a regular work schedule.
• Willingness to comply with University Safety Program.
• Willingness to adhere to the University’s core values.
• Have knowledge, understanding, and acceptance of cultural differences and the diversity within the campus and community.

• Some experience working with Alarm systems related to fire, burglar and surveillance cameras.

Southwestern University offers a comprehensive benefits package, which includes health and welfare insurance (medical, dental, and vision), life and AD&D insurance, long-term disability coverage, generous contributions to a 403(b) retirement account, an Employee Assistance Program (EAP), various paid time-off options, undergraduate…