Metering Technician; Trainee, Technician, or Senior

Position: Metering Technician (Trainee, Technician, or Senior)
* Experience in Installation, activation, programming, reading, inspecting, routing, testing, and replacing automated meter infrastructure equipment.
* Experience in communication with customers regarding metering issues, ensuring excellent customer service and satisfaction.
* Maintain accurate records and assist with documenting all activities, including installations, repairs, inspections, and upgrades.
* Experience in the reading of residential, commercial, and industrial meters, as required during repairs or meter sets, to relay additional information for billing purposes.
* Promotes and enforces safety protocols, performs quality assurance checks, and ensures adherence to industry best practices.
* Experience in the replacement of meter components.
* Experience in the replacement of a meter box.
* Experience in programming and interrogation of large diameter meters.
* Experience in site investigation to determine the work needed.
* Experience in building, repairing, and setting hydrant meters for construction use.
* Experience working with flanged metering services (1.5 in – 2 in).
* Operates a variety of hand tools and equipment in the removal, installation, adjustment, repair, and servicing of meters.
* Experience updating work orders and service requests in the computerized maintenance management system with findings.
* Assist with training as needed.
* Advanced experience in Installation, activation, programming, reading, inspecting, testing, replacing, and integrating meter sizes (3/4 in – 1 in).
* Advanced experience in Installation, activation, programming, reading, inspecting, testing, replacing, and integrating flanged metering services (1.5 in – 2 in).
* Advanced experience in Installation, activation, programming, reading, inspecting, testing, replacing, and integrating large diameter meters (3 in – 12 in).
* Advanced experience in building, repairing, and setting hydrant meters for construction use.
* Advanced experience in communication with customers regarding metering issues, ensuring excellent customer service, satisfaction, and can de-escalate irate customers.
* Advanced site investigations for escalations.
* Advanced administrative duties to support field personnel activities by updating work orders and service requests in the computerized maintenance management system with findings, resource usage, and completion status, and creating follow-up work orders.
* Will collaborate with external vendors, customers, and departments professionally and as necessary to ensure the workflow process is working efficiently.
* Advanced us in a variety of hand tools and equipment in the removal, installation, adjustment, repair, and servicing of meters.
* Corresponds regularly with supervisor via email to understand priorities and communicate items requiring immediate attention and external follow-up.
* Ability to oversee a team of water metering technicians, providing guidance, training, and support to ensure quality work and adherence to established protocols.
* Data Analysis skills: collecting, analyzing, and interpreting water meter data to identify anomalies, patterns, and potential leaks.
** MINIMUM QUALIFICATIONS**:
** Meter Technician - Trainee
*** Experience with Service links or similar Work Order Management software is preferred.
* Knowledge of the use of Handheld devices is preferred.
* Physical ability to perform manual tasks and work outdoors in varying weather conditions
* Ability to use maps and or mapping systems to perform daily assignments.
* Able to identify metering components and different meter types
* Proficiency in Microsoft Office Suite applications
* Determining needs and gathering, analyzing, and presenting data to provide accurate information
* Understanding written and oral instructions.
* Quickly recognize irregularities in data.
* Reading and comprehending operation and safety manuals, signs, maps, office memos, labels, blueprints
* Take notes, messages, and document work performed
* Problem Solving.
* Experience with Service Link or similar Work Order Management software is preferred.
* Knowledge of the use of Handheld devices is preferred.
* Physical ability to perform manual tasks and…