Case Manager - Community Services

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

The Case Manager is responsible for performing case management functions and services of the Community Services Block Grant (CSBG). The position reports to the Program Director and operates under moderate supervision with limited latitude for the use of independence, judgment, discretion, and initiative.

• Maintain current knowledge of TDHCA CSBG and TAC rule changes and internal processes to be a resource for the Community Services program as provided by the program director.
• Perform and complete TDHCA CSBG monthly performance reporting due the 5th of each month
• Must maintain contact with each client for a minimum of one (1) hour per month. This is a minimum and intervals may increase based on the needs of the client.
  • Develop a client service delivery plan and coach and guide the client through the plan
  • Determine and address the needs of the client by creating a Service Delivery Plan
  • Provide appropriate resources and services to clients and monitor referral utilization of the appropriate resources and services by the client
  • Provide budget counseling and money management coaching to the client
  • Guide career development as determined in the Service Delivery Plan providing coaching and wraparound services and contacts.
  • Assist with Job searching Coaching and one-on-one searching, and resume building;
    Accountability
    - Keeping the client on track to achieve their goals by visiting SDP, matrix, discussing next steps, and following up on goals
  • Motivate client accountability
  • Available by call, email, text, or in-person - to each signed client on an as-needed basis for support – Monday
    - Friday 8 am to 5 pm
• Achieve Family National Performance Indicators (FNPI) goals in performance management. FNPIs will be provided by the Program Director
• Advocate with/for the client to remove barriers and to achieve goals
• Maintain client database and electronic file to include notes, services provided, and financial assistance provided
• Travel for home visits or local area as needed for client
• Report client activities and caseload status monthly to the Program Director in the Excel spreadsheet template provided by the Program Director.
• Develop and maintain relationships with community partners through weekly outreach, weekly visits, and attend interagency networking meetings throughout the month
• Develop and foster working relationships with local service providers such as Employment Services offered through staffing agencies, educational services provided through community and technical colleges including Continuing Ed classes, and utilizing other resource services such as the Caring Place or Round Rock Serving Center.
• Maintain client records of paper, e-files, and databases according to established procedures for documentation.
• The position must obtain an understanding of the rules, regulations, and program requirements of the CEAP and CSBG programs as provided by the program director. (TDHCA)
• The position must obtain knowledge of all benefits provided by Community Services as provided by the program director. (TDHCA)
• The position must obtain the knowledge to complete an application and gain internal knowledge of how an application moves from intake to processed for each line of service through OTJ training.
• The position must obtain general knowledge of all services provided by the agency (OWBC) and maintain immediate access to how to provide referrals as provided by the program director. (TDHCA)
• Attend all scheduled meetings for one-on-one, team, and program meetings
• All employees are expected to adhere to OWBC ethics expectations.
• Must be able to cooperate and work effectively with others.
• Must be diplomatic, honest, and fair.
• Regular and punctual attendance (8:00 a.m. to 5:00 p.m.) is an essential function of the position.
• Perform other duties as assigned or as they become apparent.
• Must be able to work effectively in both team and individual work environments
• All employees are expected to adhere to OWBC ethics expectations
• Must be diplomatic, honest, and fair
• Perform other duties as assigned or as they become apparent
• The position may qualify for hybrid work as determined by the Program Director

• Ability to operate various Microsoft 365 software, outlook, spreadsheets, TEAMS, Adobe DC, and database programs.
• Ability to perform mathematical functions accurately.
• Ability to…