Facility Manager

Pickle Tex is a premier pickleball facility that is dedicated to providing a welcoming, efficient, and community-centered environment where players of all levels feel excited to play, connect, and return. Georgetown, TX $94,000.00-$ 2 months ago About the Role

The Facility Manager is the on-site leader responsible for launching, operating, and growing a Pickle Tex Premier Pickleball facility. This hands‑on role oversees all aspects of facility operations, staff leadership, programming, member engagement, customer experience, and event coordination.

• Support all final preparations for launch, including vendor coordination, equipment setup, and operational system implementation.
• Assist ownership in developing pricing models, court scheduling, policies, software configuration, and pro shop layout.
• Recruit, hire, and train the initial team (front desk, instructors, operations, and maintenance).
• Plan opening‑week events, launch programming, and marketing initiatives to generate buzz.
• Establish operational procedures for check‑in, customer service, POS, reservations, and safety.

• Oversee daily operations to ensure courts, social areas, and restrooms are clean, safe, and fully ready for play.
• Manage scheduling for member play, non‑member reservations, clinics, leagues, and special events.
• Monitor court conditions, lighting, nets, equipment, and amenities to maintain top‑tier playability.
• Handle vendor relationships for maintenance, cleaning, repairs, and supplies.
• Optimize operational efficiency through staff scheduling, inventory management, and performance tracking.
• Resolve customer concerns promptly and ensure consistent, high‑quality service.

• Create a warm, community‑focused atmosphere where all members and guests feel welcome.
• Serve as the primary point of contact—greeting players, answering questions, and ensuring a smooth experience.
• Support membership sales, renewals, and retention through genuine engagement and proactive service.
• Communicate with members via newsletters, email updates, program announcements, and social content.
• Manage non‑member access and balance member perks with community inclusion.
• Recruit, onboard, train, and lead a high‑performing team across front desk, operations, and maintenance roles.
• Foster a culture of hospitality, professionalism, and accountability.
• Create staff schedules and ensure coverage during peak hours.
• Provide coaching, performance feedback, and hands‑on leadership—stepping in wherever needed.

• Collaborate with certified coaches to schedule lessons, clinics, youth programs, and social play formats.
• Organize tournaments, round robins, mixers, leagues, and community events to grow engagement.
• Work with local businesses and sponsors for event partnerships and promotional opportunities.
• Support marketing efforts through social media activity, event photos, and community outreach.

• Partner with ownership to execute local marketing, digital campaigns, and community partnerships.
• Build relationships with schools, clubs, businesses, and recreation organizations.
• Represent Pickle Tex at community events and networking opportunities.
• Use member data, usage reports, and sales trends to inform programming and operational decisions.
• Assist with budgeting, revenue tracking, and inventory control.
• Manage POS systems, court booking software (e.g., Court Reserve), and daily financial reporting.
• Process payroll, purchases, and supplies as needed.
• Report key performance metrics and provide recommendations to ownership.

• Bachelor’s degree in Sports Management, Recreation, Business, or equivalent experience preferred.
• 2–4+ years of experience in sports, recreation, facility, fitness, or hospitality management.
• Strong leadership and communication skills with the ability to motivate and manage a small team.
• Customer‑service oriented and passionate about creating a welcoming, community‑driven atmosphere.
• Familiarity with pickleball rules, formats, and culture (playing experience a plus).
• Proficiency with booking systems (e.g., Court Reserve), POS…