Group Billing Specialist

This position is responsible for fulfilling the group billing process including the accurate preparation, review, and efficient issuance of bills, invoices, and account statements according to company procedures. Provides excellent service to both internal and external constituents to successfully assist groups from pre-arrival through final bill. Promotes the Sea Island legacy of warm, genuine hospitality, while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle

• Minimum two (2) years of experience preferably in Hotel or Club accounting
• Bachelor’s or Associate’s Degree in Accounting preferred
• Basic accounting knowledge and problem solving skills
• Perform mathematical calculations
• Must carry a high degree of professional integrity and be able to work effectively and efficiently
• Willingness to work long hours during heavy group billing months and as required to meet department objectives; occasional weekend work
• Experience working for a four or five diamond/star property preferred
• Experience with Hotel Property Management systems; experience with Opera preferred
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office software applications such as:
  Word, Excel, and Outlook
• Proficient with peripherals such as: copier, fax, telephone and calculator
• Minimum typing skill of 20+ WPM
• Must be well-organized, maintain focus, think clearly and follow up on a timely basis
• Must be able to present information courteously to people in one-on-one and group situations
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Work harmoniously with multiple departments to assist with group billing terms, timely presentation of bills, and related correspondence
• Set up and maintain group files with billing terms and revenue recognition information
• Read all information such as: correspondence, special billing and memoranda instructions
• Interpret billing information received from conference services
• Maintain ongoing communication with various departments including attending weekly planning meetings
• Attend Pre Cons with clients when necessary to verify billing or special requests with group meeting planners
• Handle group special bill requests, forfeitures, and posting of daily charges
• Review daily billing for assigned group
• Comply with department’s quality assurance expectations and standards
• Maintain daily and weekly group activity information
• Ensure compliance with company standard operating procedures (SOP's)
• Compile and review final invoices for completeness and accuracy, including back-up reports
• Review the group bill with representatives
• Research and resolve any queries pertaining to the group billing process and/or to individual charges by coordinating necessary efforts through the appropriate departments. Consistently follow up with guests to ensure proper actions and responses have been received
• Perform various clerical duties such as: data entry, filing, and obtaining and organizing supporting documentation
• Post charges accurately to guest/member accounts
• Adjust errors and correct discrepancies on accounts and properly document
• Work with all accounts until balances are paid in full
• Develop and maintain positive working relationships with others, support team to reach common goals
• Answer accounts receivable (A/R) telephone inquiries from members, guests and various departments in accordance with Sea…