Senior On-Site Service Specialist​/Mail Processing Specialist

4 weeks ago Be among the first 25 applicants

This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.50/hr - $17.50/hr

Job Summary:

• Responsible for providing operational support in various areas including high volume duplicating, production, sorting, mailing, hospitality, and equipment maintenance.
• This role involves ensuring the functionality of copiers, performing basic troubleshooting, and managing the logistics of office supplies and mail.
• The position requires strong customer service skills and the ability to handle multiple tasks efficiently, often under tight deadlines.
• Qualified candidates should have strong customer service skills and be familiar with providing hospitality services in an office/hotel environment.
• May require extensive standing and candidates must be able to lift 50 lbs.
• Assistance will be provided for anything heavier.
• Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.

• Requires high school diploma, GED and 1 – 2 years of experience or equivalent experience in a related field.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Client's policy.

• Excellent customer service skills.
• Good PC skills.
• Good organizational skills and ability to prioritize.
• Mathematical and filing skills.
• Ability to use office machines and technical equipment.

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs.
• Walking between buildings may be necessary.
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

• Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• Provides copier maintenance and/or repair of customer site equipment.
• May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.
• May perform various building support functions related to meeting set ups and light maintenance.
• This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Perform basic equipment troubleshooting and escalate calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc.).
• Performs duties of scanning and /or imaging documents.
• May perform Reception services on temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to…