Verification Specialist

Benefit Verification Specialists’ responsibilities include but are not limited to tasks that require the ability to collect data from our facilities, such as patient name, DOB, member  #, subscriber name/DOB. In addition, the best candidate for this position will be experienced in customer service and behavioral health. A Benefit Verification Specialist oversees the company's process for determining the best route to obtain benefits for the specified facility in a timely fashion, while following through the VOB (Verification of Benefits) workflow to make the admission process and data collection as streamline as possible.

• Efficient with Outlook / Microsoft Office Suite
• Data entry into VOB
• Ability to utilize insurance portals to collect basic demographic information such as correct spelling of name, address, policy information, DOB, group number etc.
• Ability to utilize tracking software for all VOB management - Monday
• Complete any verification of benefits submitted by facilities, respond to email thread, upload to One Drive once completed and upload and mark complete in the tracking program called Monday

• High School diploma or equivalent – some work history may be able to be substituted if necessary
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including insurance companies, office staff, facility operators and other staff as needed

• Proven reliability when adapting to new experiences
• Required ability to follow standard operating procedures for role
• Solid understanding of insurance policies or the ability to catch on in a timely fashion
• Must have the ability to multitask and manage time effectively without consistent oversight
• Excellent written and verbal communication skills
• Ability to remain organizationally effective and delegate / complete tasks in a first in first out manner

General office setting for third-party billing and collections staff. There will be no daily face-to-face interactions with facility staff, operators, or patients. This position is an in-office / in-person position.

• Medical, Dental, Vision, Life
• Employee Assistance Program
• 401k Match
• Paid-Time Off
• Sick Time
• Holiday Pay