Member Team Lead

Member Team Lead (USA) – Sam's Club

Position Summary:

What you'll do:
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting members with transactions utilizing registers or self‑checkout area, and ensuring club pick‑up orders are filled.

Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items utilizing cart retrieval equipment, according to company policies and procedures, and maintaining parking lot cleanliness. Completes accounting records; files transactions and other required documentation by following accounting office procedures;

provides funds for proper register operation; creates and interprets financial analysis reports; assists with accounting‑related investigations; prepares daily deposits; prepares and oversees Cash Fund Transfers; investigates overages and shortages in cash register drawers and accounting office; maintains confidentiality and accuracy of financial and personal information. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners;

analyzes and applies information from multiple sources; monitors progress and results; and identifies and addresses improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implements related action plans using the Open Door Policy; and assists management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Respects the Individual: embraces differences in people, cultures, ideas, and experiences;

creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping develop and mentor others and recognizes others’ contributions and accomplishments.

Acts with integrity: maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making…