Compliance Coordinator; Customer Onsite

Compliance Coordinator (Customer Onsite)

“We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer‑service‑based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

The Compliance Coordinator supports the efficient and timely movement of goods worldwide. They ensure legal compliance and provide import/export administration and control within rules and regulations. They interface with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Monitor and manage ticketing system for customs compliance requests and resolve quickly
• Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements
• Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exception tasks as needed
• Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain
• Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
• Advise customers on import and export restrictions and customs related matters
• Responsible for daily tracking of operational metrics and meeting SLAs
• Quickly escalate issues and keep management up-to-date with work orders and other items as needed
• Identify gaps in current processes and procedures and suggest opportunities for improvement
• Keep up to date on all regulatory requirements governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes
• Support the execution of projects and drive and execute assigned individually owned projects, as needed
• Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams
• Own the documentation and tracking of project issues, action items and send follow‑up as necessary to ensure project activities are completed

• Bachelor's degree or equivalent working experience
• 1‑3 years related experience in customs compliance operations, import or export operations preferred
• Customs Brokerage License, IATA/FIATA preferred
• Understanding of international trade and customs regulations, incoterms and impacts to supply chain
• Knowledge of international air and ocean transport logistics processes
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Risk sensitive, recognizes when problems arise or are likely to arise
• Excellent communication and interpersonal skills
• Self‑starter with the ability to triage and prioritize tasks in a fast‑paced environment
• Time management, resource management, attention to detail, and persuasion skills needed
• Travel less than 10%

• Paid Vacation, Holiday, Sick Time
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program