Coordinator, Customer Experience - Marriage

Coordinator, Customer Experience

The Coordinator, Customer Experience – Marriage will provide customer support with an emphasis on maintaining relations with potential and future guests, as well as general office administration to ensure a second-mile service experience for Win Shape Marriage customers.

Win Shape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God by creating transformational, Christ-centered experiences for people in every stage of life. To view our full Statement of Faith, .

Serve as the primary point of contact for guest inquiries, providing day-to-day support through phone, email, and other communication channels while escalating complex issues as needed.

Manage guest registrations and maintain accurate guest records within Cvent, including registration approvals, updates, and routine processing for Win Shape Marriage events.

Administer guest experience processes, including waitlists, transfers, cancellations, discounts, scholarships, retreat gifts, and other registration-related requests.

Maintain the accuracy of guest financial and registration data, including payments, refunds, transfers, and account adjustments, to support reporting and audit requirements.

Partner with event planning and operations teams to ensure accurate guest information, rooming needs, dietary accommodations, accessibility requests, and event readiness.

Execute guest communication plans by coordinating pre-event (90/60/35-day) emails, responding to guest needs, and supporting a seamless retreat experience.

Create exceptional guest experiences by coordinating personalized guest touches, special requests, and "second-mile" moments in collaboration with internal teams.

Provide administrative and operational support to the Win Shape Marriage team, including coordinating meetings, maintaining calendars and files, preparing materials, and supporting day-to-day team operations.

Bachelor's degree or equivalent experience

1+ year of customer service experience

Outstanding interpersonal and communication skills, including telephone, email, correspondence and face-to-face communication

Ensures a high level of professional presence during guest-facing communications by maintaining an environment conducive to uninterrupted, sensitive, and high-quality dialogue.

Intermediate level of proficiency in Microsoft Word, Excel and Outlook

Demonstrates ability to create solutions to complex problems

Process-driven and detail-oriented

Ability to travel between Rome, Georgia and Atlanta, Georgia regularly

Agrees with the Win Shape Foundation Statement of Beliefs, is a self-professing Christ follower, actively involved in a Christian faith community and actively pursuing Christ on a consistent basis.

Must hold or obtain a valid driver's license for the state in which they are hired and have an acceptable driving record.

Attend Win Shape Foundation gatherings and events, including but not limited to the ONE Conference, Fall Rally, town halls, and other meetings as communicated by the leadership team.