Guest Information Specialist; Part-Time

Guest Information Specialist (Part-Time)

Jekyll Island Authority provided pay range: $16.00/hr - $16.00/hr

Job Title
:
Guest Information Specialist

Division
:
Guest Information Center

Status
:
Regular / Part-time / Non-exempt (Hourly)

Pay
: $15.50 per hour

Reports to
:
Guest Information Center Manager

Benefits
:
Parking and Amenities Passes

Retirement
:
Georgia Employee Retirement System (GDCP)

Closing Date
:
Open until filled

* Note:

This position is subject to close once a satisfactory applicant pool has been identified.

To Apply
:
Fill out the application completely. Resumes are optional and do not replace a completed application. Incomplete applications will not be considered. Applicants are highly encouraged to include and communicate their relevant skills and experiences for this role. Applicants who complete the online application process will receive an email receipt of submission. If the email confirmation is not received, the applicant may contact Human Resources at  for confirmation;

however, due to the volume of applicants received, we cannot provide information on the application status after receipt. Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at .

Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick.

The Guest Information Specialist is a regular part-time position (fewer than 30 hours per week) at the Jekyll Island Guest Information Center. Hours vary between 8:00 am and midnight, including a 4:00 pm to midnight shift. The Specialist represents Jekyll Island Authority by greeting visitors, answering questions, and providing directions, maps, and other information. This role operates the point-of-sale (POS) system for retail sales and parking fee programs, ensuring accurate handling of transactions.

Work is performed indoors and outdoors, with exposure to extreme weather such as heat, cold, rain, and wind. Flexible scheduling is required, including weekends, holidays, and occasional coverage of other shifts.

• Provide exceptional customer service and respond to guest inquiries professionally and courteously.
• Provide visitors with maps, directions, and information helpfully and courteously.
• Answer incoming telephone calls promptly, providing accurate information and assistance to visitors and staff.
• Assist guests via the intercom system by providing accurate information, directions, and problem resolution as needed.
• Operate the point-of-sale (POS) system for retail sales and parking fee transactions accurately.
• Deposit all receipts, complete verification of deposit records, and ensure all monies are accounted for.
• Assist customers at Plaza gates as needed.
• Participate in training activities to optimize customer service skills.
• Restock inventory and maintain a clean and orderly sales floor.
• Restock brochures and notify the Manager of low inventory levels.
• Enter customer vehicle information data into the parking database.
• Assist with special projects as assigned.
• Perform other duties as assigned.

• Two years of retail or customer service experience, or any equivalent combination of education, training, and experience providing the requisite knowledge, skills, and abilities.
• Basic computer skills, including Microsoft Office, and ability to learn and use POS systems.
• Strong verbal and written communication skills; ability to work independently or as part of a team.
• Flexible availability, including weekends, evenings, holidays, and occasional shift coverage.
• Regular attendance and punctuality for scheduled work shifts is required.
• Valid driver’s license.

• Employment is contingent upon successfully passing a criminal background check.
• A valid driver’s license is required for tasks that involve travel between JIA-operated locations while on duty, whether using a state-issued or personal vehicle. All…