Kinetic SMB Care Representative

Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. Visit

The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects.

• Resolve customer inquiries, billing issues and product/service concerns.
• Explain and save products and services to existing customers.
• Access and update customer accounts through computer-based systems while on the phone with the customer.
• Gain and maintain product/service knowledge, working knowledge of telephony technology and industry updates.
• Utilize systematic resources as needed to perform tasks.
• Other duties as assigned.

• Good telephone communication skills and customer interface ability.
• Ability to manage multiple priorities in a fast‑paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations.
• PC skills (Windows), 10‑key and keyboarding skills.
• The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry.
• Must be able to work flexible hours on a rotating schedule including evenings, holidays, and weekends. Overtime may be required.

• At least one year of call‑center experience, preferably in the telecommunications industry.
• Relevant systems knowledge.
• Bilingual (Spanish/English) skills are a plus.
• Sales experience is a plus.

High School diploma or equivalent and at least 6 months of experience. College hours or a college degree may be substituted for experience as deemed appropriate.

• Medical, Dental, Vision Insurance Plans.
• 401(k) Plan.
• Health & Flexible Savings Account.
• Life and AD&D, Spousal Life, Child Life Insurance Plans.
• Educational Assistance Plan.

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non‑U.S. citizen personnel. Offers of employment extended to non‑U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non‑U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network.

If you are not a U.S. citizen, please notify your recruiter or email  as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre‑employment screenings, including but not limited to drug‑screen, motor vehicle records check, or other pre‑employment screening. All such screenings will be conducted by an external third‑party with the candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre‑employment screening may disqualify the candidate from employment.

Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries: IT Services and IT Consulting, Telecommunications, and Technology, Information and Internet.

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