Customer Service Representative

Position Title

Customer Service Representative

Fixed Base Operator

Aviation Director and/or Manager

This is a uniformed customer service front desk position responsible for greeting customers and performing various duties associated with the FBO service desk at Atlanta Regional Airport, Peachtree City Falcon Field. Work involves entering point‑of‑purchase sales data into the computer, operating the airport traffic advisory radio, collecting cash and credit card payments, receiving and screening phone calls for the FBO operation, assisting with catering, hotel and car reservations, and needs.

This position ensures guest amenities are prepared and available. The representative is responsible to keep catering and guest service book current. Work is performed under the direct supervision of the aviation director and/or manager and reviewed through the evaluation of efficiency and accuracy of duties.

Serves as receptionist, hostess, and concierge for the FBO; receives and screens calls; responds to requests for information by providing same or directing request to appropriate staff member; takes messages; responds to public complaints by directing call to appropriate staff member.

Collects cash and credit card payments for point‑of‑purchase sales; operates airport traffic advisory radio (UNICOM) and provides pilots with wind and runway information.

Enters data into the computer including fuel sales; hangar/tie‑down payments; aircraft rental or flight school payments; tenant and customer information. Assists bookkeeper with preparation of monthly statements and insures accuracy of data entered.

Maintains geographical knowledge of Peachtree City and surrounding communities including location of hotels, restaurants, major businesses and government offices; prepares auto rental agreements; using maps, offers to provide travel directions to transient passengers and crews; answers questions on airport related activities and businesses.

May operate courtesy van/car or other authority vehicles in the performance of duties. Performs related work or duties as assigned.

ALL crew members are expected to contribute in keeping the FBO terminal and facilities (bathrooms, break rooms, lounge and briefing areas) cleaned and stocked.

• High school diploma or equivalent, with training or on‑job experience in computer operation.
• Minimum of two years experience in public contact employment with an FBO or other aviation related business is desired.
• Any equivalent combination of education and experience may be considered.

• General knowledge of aircraft and radio communication operations.
• Demonstrated knowledge of modern office practices, methods, equipment and standard clerical procedures.
• Demonstrated skill in operating a computer, adding machine and typewriter.
• Demonstrated ability to understand moderately complex instructions regarding computer functions.
• Ability to prepare sales invoices and daily reports.
• Demonstrated experience to communicate clearly and effectively, orally and in writing.
• Ability to complete job functions with frequent disruptions.
• Ability to establish and maintain an effective working relationship with employees and the general public.
• Must have ability to adhere to customer service policy and training.

• Must present a clean, neat, well groomed appearance.
• Uniform includes: name tag, business professional attire, such as khaki or black slacks or skirts—no shorter than one inch above the knee—no sweatshirts or sweatpants, no midriff‑baring tops, no flip‑flops or sneakers, no jeans.
• Uniform must be kept complete and in good appearance.

• Must be a minimum of 18 years of age.
• Must possess and maintain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.
• Must have the ability to drive and operate Authority vehicles and equipment in a safe and efficient manner.
• Must have the ability to successfully pass a drug screen test.
• Must have the ability to work a varied schedule, including nights, weekends, and holidays.