Customer Service Representative Distribution Services

Customer Service Representative for Distribution Services

Apply for the Customer Service Representative for Distribution Services role at GA Med Group
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A place where you will be valued, recognized, and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life—both inside and outside of our centers. You’ll practice your passion in a non‑profit, mission‑driven organization known for the highest level of care in our communities.

Responsible for managing assigned customer service accounts and performing specialized activities involving the receiving, processing, and verification of supply and equipment purchases.

• Manages assigned customer accounts; interviews and corresponds with customers to ascertain needs; receives, processes, and verifies customer supply and equipment orders; advises customers of new products and services; schedules delivery dates.
• Answers and responds to incoming calls regarding customer accounts; expedites emergency orders and reviews and approves special order requests.
• Manages customer complaints; handles problem invoices; investigates delayed deliveries; documents and processes claims for damaged supplies and equipment.
• Maintains records pertaining to items purchased, costs, delivery, product performance, account status, and inventories; monitors product price information.
• Confers regularly with outside sales team, warehouse personnel, and other customer service representatives to discuss customer satisfaction and service enhancements.
• Keeps current of new products and services and changing market trends.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, work groups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

• Working knowledge of customer service and sales strategy techniques.
• Knowledge of elementary bookkeeping methods.
• Working knowledge of word processing including Word, Excel, and Outlook.
• Ability to make mathematical calculations and maintain records.
• Ability to follow oral and written instructions.
• Ability to effectively communicate and present information in a clear and concise manner, both orally and in writing.
• Ability to maintain effective working relationships with customers, fellow associates, and provide quality customer service.

• High School Diploma (GED).

Groupwise Email, Microsoft Excel, Microsoft Word.

While performing the duties of this job, the associate is regularly required to sit, talk or hear; frequently walk, use hands to finger, handle or feel and reach with hands and arms; occasionally stand. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

EEO / M / F / D / V / Drug Free Workplace.

Entry level

Full-time

Customer Service

Consumer Services