Customer Care Agent
Job in
Pembroke, Bryan County, Georgia, 31321, USA
Listed on 2026-01-13
Listing for:
Mass Markets
Full Time
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Mass Markets - [Customer Service Representative] As a Customer Care Agent at Mass Markets, you'll:
Handle inbound and outbound contacts in a courteous, timely, and professional manner;
Ensure first call resolution through problems solving and effective call handling ;
Research systems to find missing information as applicable;
Coordinate with other departments to resolve issues when needed;
Document and process customer claims in appropriate systems;
Escalate customer issues to the appropriate staff and managerial for resolution as needed.
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