Customer Service Representative
Job in
Elberton, Elbert County, Georgia, 30635, USA
Listed on 2026-10-17
Listing for:
Matthews International
Full Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
The Customer Service Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.
- Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
- Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
- Ensure order instructions and information are submitted accurately and per customer specifications.
- Maintain current and accurate order entry information in all required software programs.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Additional duties as assigned.
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