Public Services Specialist - Ball Ground Public Library

This position organizes library programs for adults and also works with branch staff to provide family and all ages programs to help support the lifelong learning needs of the community. This frontline position anticipates and meets the needs of users in the most visible way; interacting directly with the public to provide quality customer service, providing timely assistance and responding to a variety of requests.

Individuals in this position can expect to spend 20% of their time assisting the public from a library service point, 20% of their time assisting with circulation/collection maintenance, and 60% of their time preparing and implementing library programs.

Post Date: 10/20/2026

First Review of Applications: 11/10/2026

Salary & Benefits:

$33,280 Annually, Paid Annual Leave, Sick Leave & Holidays. State Health Benefit Plan, Flexible Benefits and Teacher

Retirement System.

Start Date &

Location:

January 4, 2027 / Ball Ground Public Library, 435 Old Canton Rd, Ball Ground, GA 30107

Schedule:

Full-Time, 40 hours per week. The schedule includes a combination of daytime, evening, and weekend hours. This library is open 6 days a week. Work schedule will vary, and flexibility is required.

Responsibilities:

Design, implement and evaluate a variety of programs that provide opportunities for information,

entertainment, and lifelong learning.

Demonstrate creativity, openness to new ideas, flexibility, and presentation skills to create engaging programs.

Proactively interact with the public to ascertain what they need and ensure that they find it, conducting reference interviews and information searches as needed.

Demonstrates broad knowledge and appreciation of literature.

Pursue a variety of information sources, including popular media, to keep current on topics relevant to the public.

Assist at service points and provide staff support as needed.

Guide and assist the public in the use of technology and library tools.

Coordinate and organize test proctoring services.

Maintain and report statistics related to programs as required.

Provide a monthly schedule of programs for inclusion in system wide promotional materials in a timely manner.

Promote current library services and programs.

Work with supervisor to inform branch staff of changes in programs.

Provide supervision for part-time staff as needed.

Understand and adhere to the mission, values, and vision of the library organization and maintain current knowledge, trends and development through continuing education.

Qualifications:

Requires High School Diploma or equivalent.

1 year job related experience; preferably working with the public in a customer service or retail field.

Bilingual ability is a plus in serving a diverse community.

Skills & Abilities:

Skills in program presentation and speaking in public.

Skills reflecting a high level of comfort with technology.

Ability to perform basic math.

Understand and follow written and oral instructions.

Ability to work with others in a variety of circumstances; to interact tactfully with staff and the public; to communicate effectively with supervisor and staff.

Ability to understand and perform library procedures.

Physical Requirements:

Must be able to stand and/or sit for prolonged periods of time; lift boxes and crates of no more than 30 lbs.; move and manipulate inventory; frequent stooping, kneeling and crouching.