Director of Student Services

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Job Title:

Director of Student Services Agency:

West Georgia Technical College Job

Requisition :

Day (United States of America)
Compensation Details:$60,000.00-$65,000.00 PER YEAR

Job Description:

Job Summary:

The Director of Student Services provides college-wide leadership for student conduct, behavioral intervention and student-care coordination, Accessibility Services, and Special Populations. The Director serves as the college's principal student conduct administrator and will act as the President's designee when formally authorized. The position promotes a student-centered learning environment by balancing accountability, due process, and timely support.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Student Conduct Administration(35%)Receive, review, and triage reports of alleged student misconduct, including classroom, campus, online, clinical, and college-sponsored activity concerns.

Conduct prompt, impartial preliminary inquiries and administrative investigations; provide appropriate notice; meet with involved students; gather and assess relevant information; and document findings.

Determine responsibility and assign authorized educational or disciplinary sanctions in accordance with TCSG and college procedures, or refer and recommend matters to the designated hearing body when required.

Evaluate and implement interim measures, including temporary restrictions, no-contact directives, or interim disciplinary suspension, when policy standards are satisfied.

Coordinate academic-misconduct matters with Academic Affairs and distinguish disciplinary decisions from academic grading decisions.

Prepare clear written outcomes, monitor sanction completion, address noncompliance, and maintain accurate disciplinary records in the designated case-management system.

Support all student hearing and appeal processes including but not limited to: bi-annual Hearing Committee member recruitment and training, scheduling hearings, and editing hearing scripts.

Serve as the back up Title IX Coordinator and attend all annual training requirements.

Accessibility Services and Special Populations Leadership(25%)Supervise Accessibility Services and Special Populations personnel; establish service standards, workload expectations, campus coverage, professional development, and performance goals.

Ensure students receive timely, consistent, and accessible intake, documentation review, accommodation coordination, communication, and referral services across campuses and instructional modalities.

Support the designated ADA/Section 504 Coordinator and qualified Accessibility Services professionals while preserving their responsibility for individualized accommodation determinations and confidential disability records.

Develop proactive identification, outreach, resource, and persistence strategies for eligible special populations, including students pursuing nontraditional fields and students experiencing educational or economic barriers.

Coordinate faculty and staff education regarding accommodations, accessible practices, referral procedures, and available student resources.

Build warm-handoff protocols with Advising, Financial Aid, Career Services, WIOA, Veterans Services, and community partners so students do not have to navigate multiple offices independently.undefined

Student Grievances, Conflict Resolution, and Educational Intervention(15%)Administer assigned student grievance, complaint, and concern-resolution processes in accordance with WGTC and TCSG procedures.

Explain processes, rights, responsibilities, available resources, and next steps to students and without acting as an advocate for either party.

Identify recurring issues and recommend policy, communication, training, or service changes that reduce future complaints and student friction.

Coordinate informal resolution, facilitated dialogue, conflict coaching, and other educational interventions when appropriate.

Student Care, Behavioral Intervention Team (Knight CARE Coordination)(10%)Provide operational leadership for the…