Patient Access Manager Job Forsyth Georgia USA,Healthcare

Summary/Objective:

The Patient Access Manager is responsible for the day-to-day operation of Admissions Center;
emergency room admissions and outpatient admissions.

Required

Education and Experience:

High School diploma or GED.
Two to three years experience in a medical office or hospital admissions
Knowledge of insurance processing
Must be efficient with keyboarding and computer applications.

Preferred

Three to five years experience in a medical office or hospital admissions
Experience with hospital information systems and hospital insurance applications (Tru Bridge)

Essential Functions:

Plan, develop, organize, implement, evaluate, and direct the Patient Access department, as
well as its programs and activities, in accordance with current rules, regulations, and
guidelines that conform to current standards of admission practice and operational policies
while maintaining compliance with state and federal laws and regulations.

Develop, maintain, and periodically update written policies and procedures for the day-today function of the patient access department.

Communicates and interprets policies and procedures to patient access staff, and monitors
staff practices and implementation.

Evaluates the work performance for all patient access personnel and implements discipline
according to policies and procedures.

Ensures delivery of quality care and patient access supervision as evidenced by adequate
services and staff coverage for department.

Coordinates patient access services with all departments, as necessary.

Oversees patient access schedules to ensure they meet patient needs and regulatory and
budgetary standards.

Participates in the recruitment and selection of patient access personnel and ensures
sufficient staffs are hired.

Oversees and supervises development and delivery of in-service education to equip patient
access staff with sufficient knowledge and skills to provide quality care for patients.

Proactively develops positive employee relations; promotes teamwork, mutual respect, and
effective communications.

Monitors staff for compliance with facility policies on workplace safety.

Coordinates and/or develops on-going quality assurance activities for patient access
services to monitor compliance with standards and regulatory requirements. Compiles
summary of findings for the Quality Assurance committee.

Participates in budget development for the patient access department.

Helps prepare staff for inspection surveys, instructing staff on matters of conduct and
disclosure, being interviewed by inspectors, immediate corrections of problems noted by
surveyors. Reviews and reinforces important standards previously cited.

Promotes customer service and responds to and adequately resolves complaints or
concerns from patients or families about patient access services.

Promotes compliance with accident prevention procedures, safety rules, and safe work
practices to prevent employee injury and illness and control workers’ compensation costs.

Assures staff is trained in fire and disaster and other emergency procedures and evaluates
performance during drills.

Ensures compliance with all hospital rules and regulations in accordance with set policies
and procedures.

Oversees the work of the admissions team and ensures all representatives are provided
with adequate training and resources needed.

Ensures department compliance with EMTALA, HIPAA, and Red Flag Rules.

Develops and reviews admission productivity reports and ensures that appropriate action is
taken to ensure productivity models are met.

Ensures complete and accurate registration of all patients.

Provides backup coverage and cross training for pre-certification coordinator position.

Ensures timely pre-certification is obtained for hospital admissions, outpatient, surgery, and
diagnostic…