Lead Sales Consultant - Sales & Information Center

As a Lead Group Reservations Specialist at Sea Island, you provide extraordinary service to our group meeting planners and lead the group reservations specialist team by example. You are a gracious ambassador for Sea Island with every interaction. You create an atmosphere of anticipatory service and an understanding of the needs of each group guest, as well as the group in which they are an attendee of.

In this role, you can live and share your passion for genuine hospitality in your commitment to enriching the lives of Sea Island group guests. This onsite role is located in our Brunswick office.

You form effective relationships and work closely with all resort departments to maintain rapport and open communication in order to anticipate and satisfy the needs of guests and members. This involves attending related meetings and ensuring details are clearly relayed to create a seamless service experience for guests. When needed, you act to promptly resolve guest concerns, coordinating necessary efforts through the appropriate departments and consistently follow‑up with meeting planners to ensure proper actions and responses have been received.

• Provide training and create training materials, including onboarding and ongoing, to Group Reservations Specialists.
• Audit all group files to ensure that information in property management, sales, and catering systems matches the details outlined in the sales contract.
• Proactively correspond with meeting planners prior to their group event to collect rooming lists, alert of cut‑off dates, setting up and maintaining online booking links, and making any necessary changes to group reservations.
• Oversee the general management of group block utilization for all market segments as needed to maximize potential revenue opportunities by releasing room blocks in a timely manner giving the opportunity to sell to social guests.
• Apply billing requirements to group guest reservations as outlined in the Group Resume and audit billing profiles for other group reservations specialists’ groups to ensure accuracy.
• Communicate with front desk teams, conference services, and revenue management teams in oversell situations pertaining to group blocks.
• Understand, communicate, and work within the parameters of each group’s contract.
• Willing and timely execution of other duties as delegated by leadership.

• Mid‑Senior level

• Full‑time

• Sales and Business Development
• Hospitality