Waterfront Steward Supervisor - and Pool Services

Waterfront Steward Supervisor - Beach and Pool Services (Full-Time)

Sea Island Company is looking for a Waterfront Steward Supervisor to lead beach and pool services.

Perform duties in and around The Beach Club, including erecting beach umbrellas and chaise lounges for guests and members, providing superior service, and performing regular cleanup of towels, debris, and personal belongings. Uphold and ensure compliance with all company and departmental policies and procedures. Work as a lead to ensure seasonal staff are properly trained on Sea Island and Forbes Standards.

Assist in the day to day task planning for the team. Responsible for opening and closing the facility, if needed.

• Understand and enforce all beach club policies, rules, and regulations
• Assist in opening and closing procedures, with the responsibility of opening or closing the facility, as needed
• Lead the seasonal staff by exhibiting professional service and training the staff on Sea Island and Forbes Standards
• Carefully monitor all pools and beach areas in the immediate Beach Club area, ensuring the safety of guests
• Provide towel service and amenities, as needed, to guests and members
• Service the Ocean House pools with towels and regular cleanup
• Clean beach area extending from the south end of The Beach Club to 4th Street
• Clean pool areas and foot showers
• Monitor and maintain the pool deck area, beach, lawn, and lounging areas for trash, soiled towels, beverage containers, personal items, and other safety hazards
• Work cross‑departmentally with others to ensure events get set up and run properly
• Provide assistance to Sea Island members and guests with concern to The Beach Club facility and/or other events taking place within the Sea Island
• Provide personal service, such as erecting umbrellas and moving chaise lounges, for beach goers
• Act as liaison between the Sea Island Beach Club and its members and guests
• Learn the names and personally recognize regular guests and members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow up on issues, as needed (if computer access is not available, give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality and timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems, maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

• Guest or customer service experience preferred
• Must possess valid CPR/AED certification within 30 days of hire as a condition of continued employment
• Must possess valid First Aid certification within 30 days of hire as a condition of continued employment
• Must have one year of experience working as a waterfront steward
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our Core Company Values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty, & Trust)
• Exhibits the Sea Island Five‑Star Behavior Standards with guests, members, and co‑workers
• Must possess a positive attitude, have the ability to work with a variety of people, and cooperate with coworkers efficiently and effectively
• Must be detail‑oriented and able to manage competing priorities and multiple deadlines in a fast‑paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed, and in compliance with Company Dress Code Policy

Mid‑Senior level

Full‑time

Other

Hospitality

St Simons Island, GA – $16.50–$24.00 per hour