Front Desk Agent Overnight

• Greet and welcome guests in a friendly, professional manner.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer incoming phone calls and provide information about hotel services and amenities.
• Process room reservations, modifications, and cancellations.
• Handle cash, credit card, and other payment transactions in accordance with company procedures.
• Perform nightly audit functions, balancing daily transactions and completing required reports.
• Prepare and transmit daily accounting and financial reports for management review.
• Respond promptly to guest questions, concerns, and service requests.
• Resolve guest issues professionally and ensure guest satisfaction through appropriate service recovery.
• Coordinate with other hotel departments to communicate guest needs and operational updates.
• Maintain security and confidentiality of guest information and hotel assets.
• Assist with special requests and perform other duties as assigned.

• Minimum of one year of customer service, hospitality, front desk, or related experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently during overnight hours.
• Basic computer proficiency and ability to learn hotel management systems.
• Strong organizational, problem-solving, and cash-handling skills.
• Ability to read, write, and speak English fluently. Additional languages are a plus.
• Positive attitude and commitment to providing outstanding guest service.

• Ability to stand and move throughout the front office for extended periods.
• Ability to lift or carry items up to 50 pounds.
• Ability to operate computers, keyboards, telephones, and other office equipment.
• Ability to perform basic mathematical calculations and maintain accurate records.

• Must be available to work overnight shifts.
• Flexibility to work weekends, holidays, and other shifts as business needs require.

At IHG Army Hotels, we take pride in serving military members, families, and travelers by providing a welcoming home away from home. If you enjoy helping people, working independently, and being part of a supportive team, we'd love to hear from you.

This position pays $17.75/hr