GDC Technical Support Analyst

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Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end‑user problems.

The Georgia Department of Corrections (GDC) protects the public by operating secure facilities and providing opportunities for offender rehabilitation. GDC is seeking a Technical Program Analyst within the Office of Information Technology (Client). The position supports the needs of the State Offices South (Tift Campus) location as well as facilities under GDC and Georgia Correctional Industries (GCI).

The qualified candidate will be able to perform the following duties: analyze, optimize, and improve computer systems for GDC’s Inmate Services; handle break‑fix issues for hardware and software; assess, operate, test, and repair equipment used by GDC employees and students; identify program needs, document processes, and participate in strategic planning meetings; work with limited supervision; and maintain a strong background in new and emerging technologies and computer information systems.

In addition, the candidate will administer, maintain, and support the Google Chrome management console used across educational programs and instructional environments as well as GCI. This includes ensuring seamless operation of Chromebook and Chrome browser settings, user profiles, and connected educational apps while providing high‑quality technical assistance to staff. Responsibilities include setting up and maintaining users, groups, and resources; ensuring a secure environment that protects GDC data;

configuring and managing Google Workspace services such as Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, and Calendar; and providing support to users and troubleshooting issues within the Google Workspace environment.

This position will be located at either the State Offices South location (Tift Campus) in Forsyth, GA or the Georgia Correctional Industries location in Decatur, GA. Travel will be required. GDC offers a hybrid work schedule with three days in office and two days teleworking after a six‑month training period.

• If visiting a correctional facility, expensing mileage will be allowed.
• Travel to one of the sites (Decatur or Forsyth) for regular work, mileage reimbursement will NOT be allowed.

• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users, including Gmail, Calendar, Group, Shared Mailboxes, Google Sites, and associated policy and account management.
• Monitor every aspect of the Google Workspace domain using the Admin Console, tracking major metrics such as usage, user status, storage, security, and file sharing.
• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
• Configure, deploy, and update Chromebooks, extensions, and educational applications.
• Enforce device and user policies, including content filters, sign‑in restrictions, and security settings.
• Provide tier 1–2 technical support to teachers on Chrome OS and Google Workspace for education.
• Troubleshoot hardware, software, and connectivity issues related to Chrome devices.
• Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
• Maintain accurate inventory records for Chrome devices and peripherals.
• Document support procedures, user guides, and troubleshooting steps.
• Analyze support trends to recommend improvements in device management and user experience.
• Monitor system performance, updates, and security compliance within the Chrome environment.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of experience providing IT support or systems administration, preferably in an educational setting.
• Hands‑on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.
• Proficiency with Google Admin Console, Chrome Management Console, and Google Workspace.
• Proficiency in…