Cyber Services Infrastructure Engineer

CYBER SERVICES INFRASTRUCTURE ENGINEER Position Summary

The Cyber Services Infrastructure Engineer will serve the members and support the goals of Jefferson Energy Cooperative (JEC) by designing, implementing, and maintaining JEC's IT server and network infrastructure. This role is critical to ensuring the reliability, security, and scalability of JEC’s systems, including servers, networks, storage, and cloud environments. The Infrastructure Engineer will leverage their strong technical background, excellent problem‑solving skills, and work collaboratively across departments to support JEC systems.

This position is ultimately responsible for maintaining availability and performance of all systems.

• Reports to:
  
  Cyber Services Supervisor

• Infrastructure Design & Deployment:
  Architect and implement scalable IT infrastructure solutions including servers, storage, networking, and cloud platforms.
• System Maintenance & Monitoring:
  Ensure high availability and performance of mission‑critical systems through proactive monitoring and regular maintenance.
• Security & Compliance:
  Design, implement, and manage security protocols to protect data and systems, ensuring compliance with JEC’s Information Security Program and industry standards.
• Troubleshooting & Support:
  Diagnose and resolve hardware, software, and network issues; provide Tier 2 and 3 support as needed.
• Project Management:
  Lead infrastructure‑related projects, including system upgrades, migrations, and new deployments.
• Collaboration:
  
  Work closely with coworkers to ensure seamless integration and operation of systems; work with JEC’s outside vendors and Managed Service Providers (MSP) to ensure backups are maintained and stored properly within JEC’s defined standard 508‑S1 – Backup and Recover Standard and to follow up on security events ensuring proper procedures are followed.
• Other IT Responsibilities:
  Design, establish, and maintain controls for accuracy, reliability, efficiency, cost‑effective operation and inventory of JEC computer and network systems; stay abreast of technological advancements; coordinate the completion and maintenance of equipment and any required licensing; assist in regular management and administration of the Information Security Program and related duties.
• Reporting:
  Report suspected failures to follow the Information Security Program policies and standards to the Cyber Services Supervisor.
• Training & Patching:
  Recommend content and improvements for the Cyber Awareness Training Program; develop, manage and monitor patching program to keep systems up to date for security purposes in accordance with the Information Security Program.
• On‑Call:
  Participate in Cyber Services on‑call rotation.
• Budget:
  Assist in the preparation of capital and expense budgets.
• Team Engagement:
  Participate in and promote the “team” concept at all times through interactive communication, engagement, and active participation.

Note:

The above are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of JEC. The basic requirement of every position is to perform all tasks as assigned by the supervisor.

The CYBER SERVICES INFRASTRUCTURE ENGINEER shall be required to perform any other duties assigned in order to fulfill the objective of JEC.

• Interact with vendors and consultants (Meridian Cooperative, Hewlett‑Packard, Dell, auditors, etc.) concerning the Cyber Services Department information, equipment, and functions.
• Maintain relationships in all contacts with the public to demonstrate an awareness that the job exists to effectively serve each member/consumer.

• Required: Bachelor’s degree in computer science or related field and 3 years of experience as an Infrastructure Engineer or similar role managing an enterprise network consisting of 250+ networked devices. Experience may be considered in lieu of educational requirements.
• Preferred: 5+ years of experience as an…