IT Support Technician

Job Summary

The IT support technician is responsible for providing technical assistance to users and resolving problems related to computer systems and software. Responsibilities include hardware and software troubleshooting, operating system management, network configuration, ticket management, accurate documentation of interventions, and resolution of connectivity problems.

• Procure, support, install, and maintain users’ computers, network equipment, peripherals, telephony, video conference equipment, etc., as required for IT operations. Includes monitoring and managing hardware warranty and refresh.
• Review, calculate, and manage the IT budget.
• Ensure that IT resources meet organizational health standards, including management software, vulnerability management, and software updates.
• Ensure a 3‑2‑1 backup strategy is in place and backups are monitored daily.
• Ensure all local resources receive 95%+ security updates (Microsoft and third‑party) each month.
• Perform routine preventative maintenance & monitoring of all IT equipment and software on site, including software updates, firmware updates, hardware replacements, UPS maintenance, backups, etc.
• Work within the company ticketing system and stay within Service Level Agreements for all ticketed requests.
• Act as a local resource for the Engineering team, providing hands‑on intervention as needed.
• Participate in Business Continuity and Disaster Recovery planning, ensuring knowledge and a role in emergency response.
• Communicate with end‑users as required by IT Management through platforms such as Teams, Viva, Email, etc.
• Become familiar with all company applications and consoles, such as support platform, endpoint management service, anti‑virus console, Office 365 admin, etc.
• Collaborate with the IT team on all regional and global efforts.
• Ensure all company policies and IT best practices are followed.
• Ensure that all tasks are carried out in compliance with ISO 9001 & 14001 procedures (if applicable) relating to the department.
• Meet with personnel throughout all areas and understand the operations of each department (onsite).
• Perform other IT related tasks requested by the immediate superior.

• 2+ years of experience in technical support (experience in a large company or manufacturing environment is an asset).
• Experience with virtual environments (VMware), end‑to‑end technical support and troubleshooting, and cloud services such as Azure Entra  SharePoint.
• Experience with DNS, SHCP, Group Policy, MFA.
• Knowledge of 3‑2‑1 backup strategy.

Entry level

Full‑time

Information Technology

Gainesville, GA

IT Support Technician / Desktop Engineer