IT System Manager

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Full Time Professional Savannah, Ellabell, GA, US

Summary

The IT System Manager oversees and optimizes company-wide business and production-critical application systems to ensure business continuity and operational efficiency across manufacturing facilities. This role is responsible for the stable operation of mission-critical systems including ERP, MES, MCS, and WMS. The position focuses on resolving day-to-day business issues on the shop floor and driving system and process improvement activities to maximize productivity, while collaborating closely with the IT Security team to maintain a secure infrastructure.

Responsibilities

• Manage day-to-day operations and troubleshoot issues for core manufacturing systems, including Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Material Control System (MCS), and Warehouse Management System (WMS)
• Rapidly resolve business logic errors, data discrepancies, and system process issues raised by production and business units
• Monitor and maintain data integrity across system interfaces (APIs, EAI, data transfers) to prevent operational bottlenecks
• Analyze user requirements from the manufacturing front lines to design, modify, and implement system enhancements
• Lead enhancement projects for legacy systems and manage the introduction of new smart factory modules or digital solutions to streamline workflows
• Establish user guidelines and conduct training sessions for business users regarding system changes and new features
• Apply and maintain firewall, VPN, and factory network security configurations in alignment with guidelines established by the IT Security team
• Support the deployment and integration of security solutions (DLP, DRM, and similar) to protect core manufacturing technologies and intellectual property
• Provide technical infrastructure support and execute remediation tasks during security vulnerability assessments and audits led by the IT Security team
• Ensure 24/7 availability of the underlying infrastructure supporting the applications, including servers (on-premise and cloud), databases, and network environments
• Oversee backup strategies and Disaster Recovery (DR) scenarios to minimize manufacturing downtime
• Manage contracts, SLAs, and technical collaborations with external IT partners, vendors, and SI/SM developers
• Maintain confidentiality of company, production, and business system information at all times
• Maintain regular and reliable on‑site attendance
• Maintain cleanliness at work‑site in accordance with 5S3R Standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container)
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, or a related field required

Experience

• Minimum 7 years of experience in IT system operation and business systems support required
• Proven experience operating and improving manufacturing applications such as ERP, MES, MCS, and WMS required
• Deep understanding of Enterprise Architecture (EA) and end-to-end data pipelines within a manufacturing environment preferred
• Strong knowledge of IT service management (ITSM) frameworks, system governance, and application lifecycle management preferred
• Experience managing external IT vendors, contracts, and service level agreements preferred
• Demonstrated reliable work history and consistent attendance in prior employment

Sponsorship

This position is not eligible for employment-based visa sponsorship, now or in the future. Candidates must possess current, unrestricted authorization to work…