Principal Reliability Engineer

GoTo Foods is on a journey to build out an industry leading Digital Platform which will power its 7 existing brands and enable smooth integration of future brands. The Principal Site Reliability Engineer is an Individual Contributor role owning the enterprise-wide reliability, scalability, and performance of our critical production services. As a foundational pillar of our engineering organization, this role drives architectural standards for the full service lifecycle and will help us scale our backend, raise our reliability and performance bar by providing sharp technical judgment on infrastructure changes.

To be successful, the candidate will require excellent communication skills, and the ability to explain technology solutions with diverse partners.

GoTo Foods is on a journey to build out an industry leading Digital Platform which will power its 7 existing brands and enable smooth integration of future brands. The Principal Site Reliability Engineer is an Individual Contributor role owning the enterprise-wide reliability, scalability, and performance of our critical production services. As a foundational pillar of our engineering organization, this role drives architectural standards for the full service lifecycle and will help us scale our backend, raise our reliability and performance bar by providing sharp technical judgment on infrastructure changes.

To be successful, the candidate will require excellent communication skills, and the ability to explain technology solutions with diverse partners.

• Lead the resiliency and capacity planning of high-performance Digital Platform for online ordering across 7 brands processing 50,000+ online orders daily.
• Drive reliability, scalability, and operational excellence for critical user facing systems and services. Improve performance and resiliency across APIs, content delivery, and real-time experience.
• Identify systemic risks and reliability bottlenecks across services, dependencies, deployments, and infrastructure.
• Eliminate repetitive operational work through automation and tooling. Build systems that improve deployment safety, remediation workflows, and reliability guardrails.
• Maintain high standards of software quality within the team by establishing best practices around observability and incident response.
• Participate in on-call duties and lead complex incident response efforts across engineering teams. Drive blameless postmortems, identify root causes, and ensure sustainable long-term fixes are implemented.
• Define and champion best practices around reliability engineering, SLIs/SLOs, capacity management, release engineering, and operational maturity across the company.
• Foster CI/CD practices, automated testing, and deployment pipelines to ensure a smooth development and release process.
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain enterprise platform services.
• Provide guidance to engineering teams in support of cloud infrastructure.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software and infrastructure.
• Develop, refine, and tune integrations between applications.
• Analyze and resolve technical and application problems.
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
• Adhere to high-quality development principles while delivering solutions on-time.
• Research and evaluate a variety of software products.

• Bachelor’s degree in Information Systems, Computer Science, or a related field, required.
• Master’s degree, preferred.

• 7+ years’ experience in Site…