Information Technology Supervisor

Department:
Information Technology

Reports To:

IT Manager Supervises:
Help Desk Attendant Travel Requirements:
Travel to Bank branches and designated locations within a 125-mile radius as needed.

The IT Supervisor supports the day-to-day technology operations, technical support services, vendor management activities, and technology-related physical security systems of First Peoples Bank. Reporting to the IT Manager, this position provides hands‑on technical support, supervises the Help Desk Attendant, coordinates technology projects, and helps ensure the reliability, security, and efficiency of the Bank's systems and equipment.

The IT Supervisor serves as the second-tier escalation point for Help Desk issues, coordinates initial and annual vendor risk assessments across all Bank vendor relationships, assists with audit and regulatory examination requests, and provides on-site support to branch locations. This position also supports the operation and maintenance of physical security equipment, including surveillance cameras, alarm systems, and related security technology.

• Support daily IT operations, including network infrastructure, workstations, servers, software, connectivity, and related equipment.
• Supervise, train, and support the Help Desk Attendant, ensuring timely resolution and appropriate documentation of service requests.
• Serve as the second-tier escalation point for complex technical issues and coordinate resolution as needed.
• Assist with system upgrades, equipment installations, IT projects, system documentation, and technology inventory management.
• Escalate significant outages, security incidents, and operational concerns to the IT Manager.

• Coordinate vendor management activities for all Bank vendors, including technology providers and vendors supporting other Bank operations.
• Coordinate initial and annual vendor risk assessments in accordance with the Bank's vendor management program.
• Obtain and organize appropriate due diligence documentation, track outstanding items, and assist in identifying and escalating vendor risks.
• Maintain vendor inventories, assessment records, contracts, and supporting documentation.
• Monitor vendor performance and coordinate follow‑up on identified concerns, deficiencies, and corrective actions in collaboration with the IT Manager and other designated Bank personnel.

• Assist the IT Manager with compiling and responding to information request lists for internal audits, external audits, and regulatory examinations.
• Gather and maintain IT documentation, vendor assessments, contracts, system inventories, access records, and other requested materials.
• Track outstanding requests and assigned corrective actions to ensure timely completion.
• Support audit readiness and compliance with applicable Bank policies, procedures, and regulatory requirements.

• Coordinate technical support, troubleshooting, maintenance, and vendor service for Bank surveillance cameras, alarm systems, and other electronic physical security equipment.
• Assist with installations, upgrades, testing, and maintenance of security systems at branch locations.
• Coordinate with appropriate Bank personnel and service providers to address equipment malfunctions and security system concerns promptly.
• Maintain documentation of security equipment, service activities, and related technical issues.
• Promptly elevate significant security system failures or concerns to the IT Manager and…