IT Systems & Data Analytics Specialist

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Information Technology Full Time Scottdale, GA, US

Salary Range: $25.00 To $29.00 Hourly

Job Description

Position Summary

The IT Systems & Data Analytics Specialist is responsible for supporting the effective management, administration, monitoring, and optimization of the company's technology systems, business applications, data analytics, and digital tools.

The company utilizes an external IT service provider to manage the majority of its IT infrastructure, technical support, network administration, cybersecurity, and related technology services. This position serves as the company's internal IT systems and analytics resource, providing oversight of the external IT provider's performance, monitoring service delivery, coordinating internal technology needs, and ensuring that company systems and applications effectively support business operations.

The specialist will work cross-functionally with departments to identify technology needs, improve system utilization, develop customized reports, generate actionable business analytics, support daily production planning and work order management, and assist with the implementation and management of AI agents, digital twins, and other emerging technologies.

The ideal candidate is technologically proficient, analytical, detail-oriented, and comfortable working with multiple business applications, data systems, external technology vendors, and department stakeholders.

Key Responsibilities

1. External IT Provider Oversight & Coordination

• Serve as the primary internal point of contact for coordinating IT-related activities with the company's external IT service provider.
• Monitor the external provider's service delivery, responsiveness, issue resolution, and adherence to agreed-upon service expectations.
• Track outstanding IT tickets, recurring technical issues, system outages, and service requests to ensure timely resolution.
• Coordinate escalations and follow up with the external provider on unresolved technical matters.
• Evaluate the effectiveness of outsourced IT services and identify opportunities for improved service delivery, cost efficiency, and system performance.
• Maintain documentation of IT processes, system configurations, vendor activities, and technology-related issues.
• Coordinate onboarding, offboarding, user access, permissions, and system provisioning with the external IT provider.

2. Business Systems Administration & Management

• Support the administration, monitoring, and optimization of the company's business applications and enterprise systems.
• Demonstrate working knowledge and experience managing or supporting the following platforms:
  • Net Suite (ERP)
  • Point of Rental
  • Hub Spot
• Monitor system functionality, data accuracy, user access, and application performance.
• Support system configuration, user permissions, workflows, and application integrations.
• Work with department users to troubleshoot application-related issues and coordinate more complex technical matters with the external IT provider or software vendors.
• Identify opportunities to improve system utilization, automate processes, and streamline business workflows.
• Assist with system updates, testing, implementation, and user adoption.
• Develop, generate, and maintain customized reports to support management and departmental decision-making.
• Create and manage saved searches, including Net Suite Saved Searches, customized reporting dashboards, and scheduled reports.
• Extract, organize, analyze, and interpret data from multiple business systems.
• Generate operational, financial, inventory, production, sales, purchasing, and other departmental analytics as needed.
• Identify data inconsistencies, reporting gaps, trends, and opportunities for operational improvement.
• Develop dashboards, KPI reports, and performance tracking tools.
• Translate complex data into meaningful insights and recommendations for leadership and department managers.
• Support management with ad hoc reporting and data requests.

4. Artificial Intelligence (AI), Automation & Digital Twin Management

• Support the administration, monitoring, and optimization of AI agents and AI-enabled business applications.
• Assist with the development, configuration, deployment, and management of AI agents designed to support internal business processes.
• Monitor AI agent performance, accuracy, functionality, and…