Product Support Engineer Job Oxford Georgia USA,Language/Bilingual

Job Title:

Product Support Engineer

Location:

Oxford, Georgia

Type:

Direct Hire

Work Model:

Onsite-Travel Required

Product Support Engineer Position Summary

The Product Support Engineer provides hands‑on technical support to sales and operations teams and serves as a key technical resource for customers. This role combines field service expertise, customer relationship management, technical troubleshooting, and commercial awareness to support customer success and operational performance.

You will work directly with customers to evaluate extrusion process challenges, perform onsite surveys, troubleshoot equipment and process issues, recommend products and solutions, and support the successful execution of customer projects. This position requires extensive travel to customer facilities and collaboration with internal teams in Georgia and Wisconsin.

Key Responsibilities

Technical field service support
Conduct onsite inspections, technical surveys, and process evaluations at customer facilities
Diagnose and troubleshoot extrusion system performance issues, including breaker plates, screen packs, melt filtration systems, and related process components
Evaluate mechanical, thermal, hydraulic, pneumatic, and process‑related issues affecting production
Support startups, equipment performance evaluations, maintenance recommendations, and process optimization
Create technical reports with findings, recommendations, corrective actions, and follow‑up actions
Act as a primary technical resource during urgent customer production issues

Customer technical support

Provide remote and onsite troubleshooting support via phone, email, video conferencing, and customer visits
Partner with customers to identify root causes of process inefficiencies and equipment performance challenges
Build trusted relationships with production, maintenance, engineering, and management teams
Deliver technical product training and best‑practice guidance
Travel to customer sites to support installations, assessments, and operational improvement efforts

Sales and commercial support

Partner with sales to support business development and customer retention
Participate in customer meetings, technical presentations, and product demonstrations
Identify opportunities to expand product and service adoption through technical consultation
Provide recommendations that align customer requirements to available products and solutions
Support proposal development, quoting, and project scoping
Gather market feedback on customer needs, industry trends, and competitive activity
Support key account growth through proactive customer engagement

Operations and cross‑functional collaboration

Serve as a technical liaison between customers, sales, manufacturing, and operations teams
Communicate customer feedback related to product performance and service requirements
Support troubleshooting of manufacturing and product performance issues as needed
Contribute to continuous improvement efforts related to product design, manufacturing processes, and customer service
Work closely with teams in Georgia and Wisconsin to support alignment and execution

Documentation and reporting

Maintain accurate service reports, visit summaries, expense reports, and CRM updates
Track customer issues through resolution and provide timely status updates to stakeholders
Document technical findings, recommendations, and outcomes in a timely manner
Provide regular updates to leadership regarding customer activity, opportunities, and operational concerns

Safety and compliance

Follow all safety policies and customer site safety requirements
Promote safe work practices during field service activities and facility visits
Use appropriate PPE and comply with applicable safety regulations
Represent the organization…