Routing & Dispatch Lead

Location: Braselton

** Serving the needs of all families with young children,
** Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, Osh Kosh B'gosh, Skip
* Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

The Lead Routing & Dispatch Coordinator is a working-lead role that supports the daily execution of

routing and dispatch operations while assisting the Routing & Dispatch Supervisor with operational

oversight. This position plays a key role in ensuring the accurate, timely, and efficient movement of

freight through effective load planning, dispatch execution, and real-time issue resolution.

As a hands-on operational lead, this role serves as a primary point of contact for drivers, carriers, and

internal stakeholders, providing guidance to team members while reinforcing processes, service

standards, and compliance expectations. The Lead serves as coverage for the Supervisor when

needed and supports workflow coordination, escalations, and team development in a fast-paced

environment.

This role is based in our Braselton distribution center, an on-site work environment.

Leadership & Supervisor Support (30%)

- Serve as the primary point of contact during the Supervisor's absence, supporting daily routing

and dispatch operations.

- Assist with shift planning, workload distribution, and operational readiness to ensure coverage

and service continuity.

- Provide day-to-day guidance, direction, and real-time support to Routing & Dispatch

Administrators and associates.

- Support onboarding, training, and ongoing coaching of team members to reinforce

performance expectations and best practices.

- Monitor productivity, service levels, and workflow execution; escalate risks or issues to

leadership as needed.

- Reinforce compliance with company policies, safety requirements, and operational

procedures.

- Assist leadership with performance feedback and contribute to associate evaluations as

requested.

Operational Coordination & Dispatch Execution (35%)

- Coordinate daily routing and dispatch activities to support efficient load planning and on-time

delivery performance.

- Dispatch drivers and carriers, assign loads, and communicate schedules, updates, and

changes throughout the operating day.

- Monitor route execution in real time and proactively adjust plans to mitigate delays, capacity

constraints, or service disruptions.

- Act as an escalation point for complex routing, dispatch, or service-related issues, driving timely

resolution.

- Maintain clear and professional communication with customers, carriers, and internal teams

regarding shipment status and exceptions.

- Ensure all dispatch documentation, system updates, and tracking activities are completed

accurately and on time.

Routing, Reporting & Process Optimization (35%)

- Schedule and route customer orders in alignment with service level agreements (SLAs) and

customer-specific requirements.

- Oversee the full load lifecycle, including load creation, routing purchase orders, tracking, and

closure.

- Ensure compliance with routing guides, account requirements, and SCAC code maintenance.

- Prepare, review, and validate daily, weekly, and monthly transportation and operational

reports.

- Identify opportunities to improve routing efficiencies, service performance, and cost control.

- Partner with leadership to support continuous improvement initiatives and process

enhancements.

- Maintain a safe, organized, and efficient work environment aligned with operational standards.

We'd Love to hear from you if: (Requirements section) Must have:

- 2+ years of…