Assistant Retreat Director

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Our brand purpose is to Elevate the Lives of the People we Touch
. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

• Assist with recruitment, hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role‑playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

• Minimum 2 years of proven sales or retail management experience.
• Self‑starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

• Hands‑on experience with Zenoti or similar spa POS software systems.
• Understanding of spa environment and massage and skincare services.
• Experience working in a franchise model.

• Must be able to work varied hours to include weekends, evenings, and holidays.
• 6–8 hour shifts.
• Day, evening, and weekend shifts available.

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

• Loyal
• Authentic
• Diligent
• Passionate

• Personal and Career Development through Massage Heights University.
• Robust Leadership Training.
• Beautiful Retreat atmosphere.
• Massage Heights Family Fund – supports team members during times of hardship.
• Employee Discounts on products and services.
• Professional & Safe Environment – commitment to safety for therapist and guest.
• Flexible Schedules – supports work–life balance.

• Personal and Career Development.
• Robust Leadership Training.
• Beautiful Retreat.
• Massage Heights Family Fund.
• Employee Discounts.