Field Services Manager

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products;

railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

The Field Services Manager is accountable for the planning, direction, leadership, and performance of the Field Service Organization. Coordinates with Sr Field Service Manager to ensure full implementation of company policies, procedures as well as the strategic direction of the business. Responsible directing corrective action where required, and reviewing processes to identify improvements. Additionally, the role will coordinate with others in the composition of Acme Cryogenics training materials on three levels of delivery:
Acme Cryogenics Customers, potential Acme Cryogenics Customers, and internal Acme Cryogenics staff. This role will also help to develop, compile and keep current product documentation in support of installation or servicing of Acme Cryogenics product. This range of products may include activities from product installation, preventive maintenance to upgrades and product refurbishment. This position will work closely with regional counterparts in the Services organization to maintain consistent development and delivery of the technical services products, presentations or training activities.

This role should also be prepared to provide consultation or guidance on technical services when in contact with current internal, external or potential customers.

• Provide quality service to Acme Cryogenics’ internal and external customers in all assigned tasks, while always demonstrating Acme Cryogenics Values.
• Ensures timely consistent delivery and reporting on this delivery of Acme Cryogenics Services purchased by and owed to customers.
• Develop and deliver programs for Acme Cryogenics Staff, Acme Cryogenics Customers or potential Customers.
• Develops and delivers in-service training programs for staff and measures the effectiveness of these programs.
• Prepare and ensure area budgets and training objectives are set, communicated and achieved through proactive management.
• Provide active participation in regional service training and meetings to ensure consistent material and service delivery
• Implements the strategic direction to achieve business plans for the Field Service Organization.
• Manages base costs of Field Service Hub.
• Follows direction of the Sr. Field Service Manager to improve business and to achieve defined business goals.
• Interfaces with Plant Operations personnel to support product warranty activities, placing emphasis on customer satisfaction.
• Supports the needs of other segments/divisions as required.
• Works with the other Field Service Manager’s to fully utilize the field service team in the most efficient manner.
• Manage a field service team of 5 plus associates that have responsibilities for installations and services of Acme Cryogenics Products in a designated area of operation.
• Prepares and monitors annual area budgets
• Provides input…