Gift Shop Assistant Manager

Location: Jekyll Island, GA

Job :1797

# of Openings:1

Job Title:Gift Shop Assistant Manager

Department/Division
:

Georgia Sea Turtle Center (GSTC) / Retail Operations

Status:Regular, Full-time

Pay:$20.12 per hour

Reports to:Gift Shop Manager

Health Insurance, Vision, Dental, Life Insurance, Spouse/Child Life Insurance, AD&D, Critical Illness, Disability, Flexible Spending Accounts (health, dependent). Paid vacation and sick leave accrual. 12 Paid Holidays. Parking pass. Amenity pass.
Retirement:
Employee Retirement System of Georgia (GSEPS) Retirement benefits include a pension plus a matching 401(k)
Closing date: 4:00pm Wednesday November 18, 2026.

Under general supervision, the Gift Shop Assistant Manager supports the Store Manager in overseeing the daily operations of the Georgia Sea Turtle Center Gift Shop. Responsibilities include providing exceptional customer service, supervising gift shop staff, managing inventory, conducting employee training and performance evaluations, motivating and developing team members, maintaining accurate financial and accounting records, and ensuring efficient and effective shop operations.

• Manage, lead, and motivate team members to drive sales growth and achieve store performance goals.
• Assist the Store Manager with hiring, onboarding, and training employees.
• Promote sales by actively engaging customers.
• Responsible for conducting employee performance evaluations and providing ongoing feedback to support professional development and performance improvement.
• Develop employee schedules based on business demands and operational needs.
• Maintain composure under pressure and effectively handle challenging situations.
• Establish performance goals and expectations for employees and monitor progress.
• Collaborates with the Director of Retail, GSTC Manager, and Georgia Sea Turtle Center staff to support retail operations, educational programming, and organizational objectives.
• Assist the Manager with merchandise availability through effective daily inventory replenishment and stock management.
• Resolve customer inquiries, concerns, and complaints professionally and promptly.
• Assist with inventory control processes, including physical inventory counts, identifying shortages or overages, and reporting discrepancies to the Store Manager.
• Monitor labor costs and operating expenses to remain within budget and align with projected visitation levels.
• Maintain a safe, clean, and welcoming environment for customers and employees.
• Stays informed about GSTC operations and events by attending staff meetings and communicating important updates to team members at the beginning of each shift.
• Enforce all organizational policies, procedures, and operational standards.
• Prepare daily deposits and revenue reports, ensuring accounting records are accurate and submitted in a timely manner.
• Ensure compliance with all PCI standards and credit card processing regulations.
• Responsible for maintaining proper cash handling procedures and internal controls.
• Ensure the store remains clean, organized, and sanitary at all times.
• Support the mission of the Georgia Sea Turtle Center by promoting awareness while striving to increase store sales and customer engagement.
• Preforms other duties as assigned.

• Completion of a high school diploma or a recognized equivalent. Related associate’s degree or higher is preferred.
• Three (3) years’ retail store experience required with a minimum of one year in lead or supervisory role.
• Proven experience in pricing, vendor relationships, market knowledge, staffing, management proficiency, verbal and written communication.
• Ability to work under pressure, handle challenging situations and solve problems
• Outgoing, personable, friendly and love working…