CSR, Outdoor​/Nature​/Animal Care

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Customer Service Rep Dawsonville, GA, US

3 days ago Requisition

Join Our Team as a Veterinary Receptionist!

Are you passionate about animals and looking to make a difference in their lives? Carolina Ranch Animal Hospital and Resort is excited to welcome an experienced Veterinary Receptionist to our Customer Care Team! Our mission is simple: to provide compassionate, high-quality veterinary care for our furry patients while delivering exceptional service to the pet parents who love them.

At Carolina Ranch, we’re not just a veterinary clinic — we’re a lively, fast-paced facility that offers a full range of services, including veterinary care, boarding, daycare, grooming, and training. Our Customer Care team plays a crucial role as the face of our hospital and resort, acting as ambassadors who create welcoming and supportive experiences for our clients.

What We’re Looking For:
Our ideal candidate is someone who loves animals, possesses strong communication skills, and has previous experience in veterinary customer service or reception.

Key Responsibilities:

• Provide friendly, efficient, and professional phone support to clients.
• Respond to inquiries and share information about our services and products.
• Welcome clients warmly and accurately enter or update client and pet information.
• Schedule appointments and manage check-in/out procedures smoothly.
• Maintain awareness of the reception area and patient conditions.
• Prepare client invoices and handle payment processing post-service.
• Assist with over-the-counter sales of specialty merchandise and prescription diets.
• Perform general clerical duties, including filing, scanning, digital correspondence, and maintaining records.

Qualifications:

• Prior experience in veterinary customer care is required.
• Ability to build rapport and trust with clients.
• Strong multitasking and task prioritization skills.
• Positive, professional demeanor and excellent communication abilities.
• Team player with a collaborative spirit.

What We Offer:

• Generous PTO hours to recharge and refresh.
• Comprehensive medical, dental, and vision insurance.
• Matching 401(k) plan to help you save for your future.
• Monthly incentive bonuses to recognize your hard work.
• Scrub allowance to keep you looking your best.
• Personal pet discounts — because your pets deserve the best, too!