Veterinary Receptionist

Department: General Practice Hospitals

Employment Type: Full Time

Location: Durham Veterinary Clinic

Reporting To: Kristin Saffold

The Veterinary Receptionist is often the first & last point of contact for clients and plays a vital role in creating a welcoming, professional, and efficient experience for both clients and their pets. This position is responsible for providing excellent customer service, managing front-desk operations, coordinating appointments, maintaining accurate records, processing payments, and supporting the veterinary medical team.

The ideal candidate is friendly, compassionate, dependable, organized, detail-oriented, and able to remain calm and professional in a busy veterinary environment.

• Greet clients and their pets warmly and professionally upon arrival.
• Answer phones, schedule appointments, and manage the daily appointment schedule.
• Check clients and patients in and out efficiently.
• Provide excellent customer service and communicate clearly with clients.
• Maintain accurate client and patient records.
• Process payments, prepare invoices, and collect balances.
• Communicate client concerns, messages, and requests to the veterinary team.
• Assist with medication refill requests and other client needs according to clinic protocols.
• Recognize urgent situations and promptly notify the medical team.
• Assist with basic patient handling and safe movement of animals when needed.
• Maintain a clean, organized, and welcoming reception area.
• Work closely with doctors, technicians, assistants, and management to keep the clinic running smoothly.
• Handle difficult or emotional situations with patience, professionalism, and compassion.
• Follow all clinic policies, safety procedures, and confidentiality requirements.

• Previous veterinary, medical, customer service, or receptionist experience preferred.
• Excellent communication and organizational skills.
• Comfortable working around dogs, cats, and other animals.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable, dependable, and team-oriented.
• Professional, compassionate, and positive attitude.
• Willingness to learn veterinary terminology and clinic procedures.

• Competitive pay based on experience.
• Paid time off and holiday benefits.
• Employee discounts on veterinary services and products.
• Opportunities for professional growth and continuing education.
• Supportive, collaborative, and team-oriented work environment.
• Meaningful work helping pets and supporting their families.
• Training and mentorship to help you succeed in the role.