Quality Resident Liaison​/Automotive Representative

Quality Resident Liaison / Automotive Representative

TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Representative

West Point, GA

This role is key to the success of TRIGO's Quality Resident Engineering business, aiming to prevent and correct customer claims through proactive and corrective actions.

• Ensure customer satisfaction through technical support and quality issue resolution.
• Build strong professional relationships at plant level.
• Act as the contracted customer’s representative, handling production issues and meeting commitments.
• Maintain clear communication between OEM and the contracted customer.
• Suggest improvements to both OEM and contracted customer.
• Immediately analyze OEM facility problems, find solutions, and inform affected production plants to take corrective actions.
• Provide continuous feedback to the customer on the status and evolution of existing claims.
• Participate in customer meetings as required.
• Seek continuous feedback, formal and informal, on customer satisfaction with our product and service.
• Audit regularly on how the customer handles our products.
• Keep training and keep updated on technical and quality topics through meetings and visits to contracted partners.
• Report to the TRIGO Resident liaison Manager any competitor initiatives.
• Provide regular reports to the dedicated contracted partner’s team or contact partner.
• Participate in prototype, pre‑serial builds, line trials, launch support, and engineering changes at customer sites.
• Report to the TRIGO Country Resident Manager internally and to defined contacts externally.
• Involve in customer requirements concerning technical changes and technical support.
• Represent the contracted partner and customer interests.
• Coordinate repair and sorting activities on site. Initiate sorting or rework only with written confirmation from the contracted client.

• Strong mechanical skills.
• Proficient in process and process controls.
• Experience implementing standardized work.
• Experience with process and product audits.
• Knowledge of shipping and receiving.
• Strong leadership and direction.
• Knowledge of automotive part sequencing (preferred).

• Ability to handle pressure and ambiguous situations.
• Eagerness to take on new challenges and responsibilities.
• Self‑motivated / self‑starter.
• Strong integrity, acting as the company's representative.
• Ability to build long‑term win‑win relationships with clients.
• Excellent communication, problem‑solving, and customer relationship skills.
• Availability to work on call at any time.

Founded in 1997, TRIGO is a multinational company providing operational quality management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With over ten thousand professionals in more than twenty countries across four continents, TRIGO offers a comprehensive portfolio of quality assurance services from inspection to expert auditing, consulting, and training.

TRIGO Global Quality Solutions is committed to equal employment opportunity and treats individuals fairly, with respect and dignity. Employment opportunities are based upon qualifications and performance, free from discrimination or harassment on the basis of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, or disability.

• Entry level

• Full‑time

• Management and manufacturing

• Business consulting and services