Quality and Safety Engineer

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Full Time Scottdale, GA, US

Salary Range: $75,000.00 To $95,000.00 Annually

Job Title:
Quality & Safety Engineer

Position Summary

The Quality & Safety Engineer is responsible for ensuring product quality, reliability, and workplace safety across Wesley International’s manufacturing and field operations. This role combines quality engineering, regulatory compliance, and hands‑on field support to drive continuous improvement and a zero‑defect, zero‑incident culture.

In addition to internal quality systems, this role serves as a critical link between customers, warranty teams, and service providers in diagnosing field issues, supporting corrective actions, and ensuring timely and effective resolution of product performance concerns.

Key Responsibilities

Data Analytics & Statistical Process Control (SPC)

• Analyze ERP and test data to identify trends, variation, and early‑stage process drift
• Monitor and improve process capability using statistical tools, including Process Capability Index (Cpk)
• Provide data‑driven insights to prevent defects and improve overall product reliability

Strategic Focus: Predictive Quality

Testing Protocol Design & Validation

• Design and standardize electrical and mechanical testing protocols for production teams
• Ensure all validation processes are accurate, repeatable, and aligned with engineering requirements
• Drive improvements that increase First Pass Yield and reduce rework

Strategic Focus: Validation Accuracy

Metrology, Calibration & Equipment Integrity

• Manage calibration systems for all measurement and testing equipment
• Ensure tools meet precision standards and calibration schedules are maintained
• Prevent quality escapes through equipment accuracy and traceability

Strategic Focus: Equipment Integrity

Supplier Quality Engineering & Supply Chain Risk

• Establish and enforce technical quality standards for incoming materials
• Conduct supplier audits and drive corrective actions with vendors
• Monitor supplier performance and reduce incoming defect rates

Strategic Focus: Supply Chain Trust

Root Cause Analysis & CAPA Leadership

• Lead deep‑dive investigations into product failures, warranty claims, and internal nonconformances
• Utilize structured methodologies (8D, 5 Whys, Fishbone) to determine root cause
• Implement and track CAPA to ensure long‑term resolution and effectiveness
• Collaborate with inventory and operations teams on CAPA tickets tied to warranty issues

Strategic Focus: Zero‑Defect Culture

Warranty Support, Field Diagnostics & Customer Interface

• Partner with the warranty team to gather detailed customer feedback and failure data
• Diagnose field issues using product specifications, schematics, and parts documentation
• Identify root causes and provide accurate replacement part numbers to support timely repairs
• Perform troubleshooting and diagnostic evaluations on returned units to determine repair requirements
• Program and configure chargers and controllers for replacement units sent to customers
• Coordinate with service providers performing warranty repairs to ensure technical accuracy and consistency
• Communicate with internal stakeholders, including inventory management, regarding parts usage and CAPA implications
• Conduct occasional on‑site visits to local customers to perform diagnostics, repairs, and technical support

Strategic Focus: Customer Reliability & Field Quality

Quality Systems & Internal Auditing

• Conduct internal audits to ensure compliance with ISO 9001 standards
• Identify process gaps and implement corrective actions
• Maintain audit readiness and support external audits

Strategic Focus: Audit Resilience

Safety & EHS…