Shift Manager

Shift Manager

Learn more about the MRCO family with benefits that include competitive pay, optional daily pay, flexible scheduling, paid time off, a free meal during shift, and career path opportunities!

Role:
The Shift Manager will support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Ensuring Consistent Customer Satisfaction

• Executes the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensures that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensures that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrates that the Customer needs are the highest priority.
• Ensures food safety, quality and accuracy of orders.
• Resolves customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperates with peers - works with fellow employees as part of a team, helps others when they need a hand.

Developing People

• Provides regular feedback to the RGM on the performance of Team Members.
• Provides ongoing constructive and complimentary feedback to Team Members.
• Actively participates in the training of Team Members.
• Handles conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

• Assists in Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversees proper product preparation, rotation, portioning, cooking and holding times.
• Assists RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Performs other duties as required by manager.

• Strong preference for internal promote from Hourly Champion position.
• Must be at least 18 years old.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
• Demonstrates a positive and enthusiastic attitude with co-workers.
• Must pass background check criteria.

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
• Understands and uses approved time keeping system, including accurately recording all hours worked.

• Acts without being told, goes beyond what is simply required and maintains a high activity level.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

• MRCO is an equal opportunity employer and prohibits discrimination and harassment of any kind. MRCO is committed to the principal of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MRCO are based on business needs, job requirements, and individual qualifications without regard to race,…