Catering Lead

Valid driver license required

The Catering Lead exemplifies a servant’s heart through exceptional guest service, teamwork, continuous improvement, personal excellence, and faithful stewardship. The Catering Lead takes ownership of catering order coordination and execution, ensuring that every guest receives accurate, timely, and remarkable service.

The Catering Lead partners with kitchen and restaurant leadership to plan catering production, pickups, and deliveries while supporting existing Shift Leaders during restaurant operations. This role also builds relationships with local businesses, schools, and organizations to grow catering sales and repeat business.

The Catering Lead upholds Chick-fil-A brand standards, Pathway procedures, and food safety and quality requirements, and helps train Team Members and delivery personnel in consistent catering execution.

• Previous catering, Chick-fil-A, restaurant, hospitality, or sales experience preferred
• Strong organizational skills, attention to detail, and ability to prioritize competing needs
• Positive and encouraging attitude with a growth mindset and commitment to guest service
• Strong verbal and written communication and ability to build guest relationships
• Ability to work well under pressure and anticipate challenges before they occur
• Dependable attendance and flexible availability for opening, lunch, afternoon, or evening shifts
• Ability to support Team Members and collaborate with Shift Leaders and kitchen leadership
• Knowledge of or willingness to learn Chick-fil-A catering procedures, Pathway, and quality standards
• Ability to perform essential restaurant duties and follow approved delivery-driver procedures when assigned
• Positively represents Chick-fil-A Kedron Village’s culture and mission

• Monitor incoming catering orders; verify details, timing, guest requests, and confirmations
• Coordinate kitchen preparation, cold prep, packaging, pickup, and delivery plans with Shift Leaders
• Ensure catering orders are accurate, complete, on time, and meet food safety and quality standards
• Coordinate delivery assignments and assist with deliveries when approved under restaurant procedures
• Maintain catering supplies, thermal bags, racks, heating packs, and delivery equipment
• Review upcoming orders and prepare for the next business day before ending each shift
• Support existing Shift Leaders and Team Members during assigned lunch or dinner rushes
• Train and coach designated Team Members and delivery drivers on catering standards
• Maintain guest contact records, catering sales tracking, and order documentation
• Track outstanding catering payments and communicate unresolved items to the administrative team
• Dedicate approximately five scheduled hours weekly to outreach, previous guest follow-up, sales review, and relationship development
• Visit prospective local businesses, schools, hotels, and organizations to identify new catering and delivery opportunities
• Recommend improvements to catering systems, processes, staffing coordination, and equipment readiness

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.